Job description
Main Function
The Retail Sales Advisor provides exceptional experiences for all visitors to the boutique in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Breguet timepiece.
Key Responsibilities
Sales and Business Development
* Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets.
* Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences.
* Achieve and exceed individual sales targets through proactive selling and closing techniques.
* Upsell and cross-sell products to maximize revenue, while maintaining a luxury customer experience.
* Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.
* Propose clients for, and participate in, local activation events in line with the Brand Universe.
* Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
* Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge.
* Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.
* Provide reliable information to customers in all matters relating to sales and customer service.
* Placing orders for Blancpain accessories, ensuring stock is up to date and available.
Product Knowledge
* Stay updated on the latest trends within luxury watches, product offerings, and brand history to provide expert guidance.
* Ensure customers are fully informed about the features, craftsmanship, and value of products.
* Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values.
Team Collaboration
* Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
* Work closely with other team members to ensure a seamless and efficient store operation.
* Participate in team meetings, sharing feedback and contributing to the development of sales strategies.
* Support new team members, offering guidance and sharing knowledge of luxury sales techniques.
Boutique Operations
* Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard.
* Maintain the luxury environment of the store by ensuring cleanliness and organization, aligning with the brand’s aesthetic.
* Assist with stock organization, ensuring products are correctly labelled, tagged, and stored.
* Support stock replenishment and stocktake procedures as required.
* Monitor stock levels and inform management of stock issues.
* Understand and respect all operating and security guidelines.
Follow the security and proper maintenance of stock timepieces.
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