Position: AOG Export/Import OperatorLocation: FelthamShift: 4 on, 4 off (12-hour shifts, negotiable: 07:00–19:00) Day ShiftSalary: £35,000 - £47,000Role Overview:Provide efficient air freight operations and exceptional customer service for an expanding Freight Forwarder.Key Responsibilities: * Arrange shipments for customers * Respond to emails and coordinate collections/deliveries. * Prepare shipping documents (MAWB/HAWB) and ensure UK HMRC compliance. * Monitor live AOG updates and adapt to customer needs. * Investigate and resolve queries/complaints promptly. * Manage costs, invoicing, and maintain accurate records. * Liaise with approved suppliers and handling agents. * Provide support with costings, quotations and invoices when required. * Manage multiple shared inboxes, resolving queries in a timely manner. * Support imports operational activities as and when required. * Support the AOG Manager with ad-hoc requests.Ideal Candidate:Experience in Air Freight Export/Import & AOGs, with strong customer service and problem-solving skills