We currently have an exciting opportunity for an experienced Cloud Engineer to join our talented team where you'll play a vital role in delivering impactful digital solutions and ensuring the smooth operation of our AWS hosting platform. If you are a highly motivated technician who has a knack for problem solving and service optimisation and you thrive in collaborative environments then join us and take your career to the next level.
As a Cloud Engineer, you will support, manage, and maintain the core infrastructure that underpins production services. You’ll act as second or third-line support for incidents, problems, and changes to solutions and services. You will autonomously manage a varied workload of both operational support and delivery-focused tasks, and own tickets through to completion or escalation when required. You may deputise for Senior Cloud Engineers in planning/project meetings when necessary.
This role may also require some out-of-hours working due to production releases or scheduled maintenance, but any instances will be communicated and agreed upon with advance notice.
At This Role Level, You Will
* Provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement.
* Be responsible for preparations and support of IT operations solutions and services, according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.
* Coach and mentor junior team members.
* Assist in the provision of first class services and consistent levels of capability, as required by the organisation.
Responsibilities
* Manage service components to ensure they meet business needs and performance targets.
* Analyse and assess impact, and develop and document change requests.
* Implement changes based on requests for change.
* Show an awareness of the scripting tools and software that are available and currently in use.
* Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions.
* Diagnose and prioritise incidents, investigate their causes and find resolutions.
* Own an issue until a new owner has been found or the problem has been mitigated or resolved.
* Initiate and monitor actions to investigate patterns and trends to resolve problems, effectively consult specialists where required.
* Determine the appropriate remedy and assist with its implementation.
* Determine preventative measures.
* Identify issues and risks associated with work.
Essential Experience
* Can demonstrate experience of working with cloud platforms (AWS preferred) and DevOps tooling such as Jenkins, Terraform and Git. This includes explaining the impact of any technical decisions on the sustainability of the solution.
* Ability to effectively analyse information to prioritise workload, identify risks, impacts and make informed decisions. Demonstrates strong problem-solving ability, accuracy and efficiency.
Technical/Professional Skills
* Coding and scripting - (Level: Awareness)
* Continual service improvement- (Level: Working)
* Ownership and initiative- (Level: Working)
* Availability and capacity management- (Level: Working)
* Change management- (Level: Working)
* Incident management- (Level: Working)
* Service focus- (Level: Working)
* Technical understanding- (Level: Working)
Behaviours
* Leadership (Level 3)
* Changing and Improving (Level 3)
How To Apply
Apply online, you must provide a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
Candidates who pass the initial sift will have their applications fully assessed.
We aim to provide feedback on request, however; if we receive a large number of applications it may not be possible for us to provide feedback on your application if you are not invited to attend an interview/assessment. We will provide feedback on request to all candidates that attend an interview/assessment.
Expected Timeline
Sift - w/c 3rd March
Interview - 19th - 21st March
Location - In Person in either Dundee or Glasgow
Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade. #J-18808-Ljbffr