A rare and exciting opportunity to join our award-winning service.
As a senior manager within the Resident and Business Support Service, you will be responsible for the Councils Benefit Service, as well as Welfare Rights and the Welfare Support Team.
You will provide strategic direction alongside supporting those households that are experiencing financial hardship. You will also have people responsibility for around 60 high performing employees.
Middlesbrough is a place with enormous potential. As an organisation we are transforming, there is no better time to join us than right now. If you are looking for your next role this could be the one for you.
If you are an experienced Benefits professional with a proven track record of delivering excellent quality services we’d like to hear from you.
Who are we looking for?
You will have a strong customer focus and a demonstrable track record of leading, developing and managing highly performing teams.
To be successful, you will be a self-motivated individual, able to work under pressure and at pace. Have a sound and detailed knowledge of Housing Benefits legislation with significant experiencing of leading teams within a Benefits Service, experience of improving financial systems and processes.
You will also need to be able to plan and prioritise activities across multiple functions with confidence, as well as the ability to build relationships whilst working collaboratively with the services Leadership Team.
The full Job Specifications lists the essential skills and knowledge we are looking for in this role.
What can we offer you?
If a competitive salary and pension with the option to opt in to an AVC scheme wasn’t enough you will also have:
A generous annual leave allowance.
The option to buy additional annual leave.
Access to family friendly policies including maternity and adoption leave, maternity support leave, paternity leave, shared parental leave, special leave, leave when caring for a terminally ill dependent, leave for armed forces reservists, disability related special leave, career breaks and paid leave to support the electoral process.
An enhanced work life balance including agile working, compressed hours and flexi time where appropriate.
Access to numerous salary sacrifice schemes and discount schemes including home electronics, car lease and gym membership.
Access to counselling services and eye tests for VDU users.
Access to an extensive wellbeing programme including access to a 24 hour employee assistance programme for you and your immediate family.
Access to Mental Health First Aiders.
Ability to join staff network groups to meet and share information and raise awareness and include, Black and Minority Ethnic network, Disabled Employee network and LGBT+ network.
Ability to join a trade union.
Access to a staff travel scheme.
Access to learning and development opportunities including a comprehensive corporate induction programme, access to e-learning, an annual performance appraisal, upskilling apprenticeships, access to Learning Resource Centres.
A rewarding and most importantly access to a challenging career.
Why work for us?
We strive to be an organisation where equality, diversity and inclusion is part of who we are and how we work and where every member of our team is treated fairly, with dignity and respect. We are committed to building an inclusive and supportive workplace where you can bring your whole self to work and succeed in being your best.
Our people deliver amazing services, initiatives, and projects to benefit the lives of our residents. They also develop, manage, and maintain the town’s vital infrastructure and public spaces that our societies and communities rely on.
If you want to become an integral part of the team to make a difference for our residents, businesses, and visitors then we want to hear from you.
If you would like an informal chat about the post, please email with your availability.
This post is subject to a Disclosure and Barring Service (DBS) relevant to the nature of the post.