Registered Veterinary Nurse - Patient Coordinator
We are delighted to open applications for a dedicated Patient Coordinator (RVN) to join our team at Hamilton Specialist Referrals. Our successful candidate will work collaboratively within our clinical nursing team, as well as acting as a point of contact for our clients.
Coordinating a seamless client experience
Join our nursing team at Hamilton Specialist Referrals as a Patient Coordinator, where you’ll play a crucial role in delivering exceptional client service and seamless patient care coordination. From admission to discharge, you’ll be the central liaison, ensuring clear, compassionate communication with clients and working closely with clinicians and the Clinical Administration team. Clinically, you will be based predominantly within our Wards team, providing high standards of care to a range of complex referral cases.
Key responsibilities include, but are not limited to:
* Client Communication: Provide a consistent and client-focused experience by keeping clients informed throughout their pet’s journey, addressing questions, and providing guidance on care plans.
* Patient Care: Oversee patient admissions and discharges, and manage inpatient care coordination whilst working clinically as a key part of our wards team. This will include I/V catheter placement, blood sampling, TPR & BP assessment, sedation/recoveries, and nurse consults.
* Team Collaboration: Act as a pivotal link between clients, clinicians, and the Clinical Administration team to maintain clear and effective communication, supporting the best possible patient outcomes.
Supporting you in your new role
* Experience within a referral setting is preferred but not essential, as we have a structured 6 week induction mentoring programme combined with a 6 month training period designed to support all new nurses.
* We are also proud to offer central support via IVC Evidensia’s ‘Introduction to Referral Nursing’ training modules, specifically designed for RVNs moving from first opinion to referral.
* To be successful you will be a proactive, enthusiastic and approachable person who is not only a great team player but can also use their own initiative and self-motivate.
* Excellent communication and interpersonal skills, and experience of client liaison.
* You must be a qualified RVN with current RCVS registration.
Joining a team you are proud to be a part of
Situated just outside of High Wycombe (J4, M40) Buckinghamshire, we deliver world-class exemplary clinical services, with a clear focus on the people that make that a reality. By nurturing our workforce we are able to offer the very best services to the pets entrusted into our care as well as to their owners.
Hamilton Specialist Referrals was born of the belief that there is room for a new wave of veterinary excellence across the UK. There is a strong focus on providing a personal and reassuring client experience from first contact through to discharge. Excellent clinical care delivered in a friendly and supportive manner to referring vets is paramount to the team. The hospital is operational 24 hours a day, 365 days a year and is able to offer the most advanced treatment options available for orthopaedic, neurology, soft tissue, oncology, and internal medicine cases.
Working Pattern
This is a full-time position working a 5 day week, Monday-Friday. Shift times will fall between the hours of 07:30-20:00. There are no planned OOHs or weekend shifts with this position, but we always ask our team for a degree of flexibility in the event that absence cover might be needed.
Because our employees matter
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary of £31,800pa, you will benefit from:
Work-life balance
* 6.6 weeks annual leave inclusive of bank holidays
* Increasing holiday allowance based on length of service
* Additional holiday entitlement for your birthday
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Private medical insurance
* Cycle to Work scheme
* Initiatives focused on employee wellbeing
Development
* Certificate support
* Learning and development opportunities via the IVC Evidensia Academy
* Access to Vetlexicon – our online encyclopaedia provider
* All our Vets & Nurses can apply for research funding
* Infection Prevention and Control Programme
* Quality Improvement Programme
Professional memberships
* VDS cover
* RCVS fees
Additional
* Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
* Pension – 5% Employee/3% Employer
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion and Belonging, and we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Hamilton Specialist Referrals
Cressex Business Park, Halifax Road, High Wycombe, HP12 3SD, United Kingdom
Speak to Helen Paddison from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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