Job Description
Office Co-ordinator
Birmingham
We are Centrick. Founded in 2005, we are a group of businesses dedicated to all things of residential property, with a national presence. Not only do we provide building & estate management services for developments of all sizes, but we also cover all aspects of Land, New Homes, Investments & Asset Management, and servicing overseas clients. What’s more, we even have a separate team focused exclusively on providing soft services such as cleaning, caretaking, and maintenance to residential and commercial sites.
Our HQ is based in Birmingham city centre, which houses many of our front-line teams as well as our support functions including marketing, finance and people. Every day we set out to achieve our vision: to make customers’ lives better, the Centrick way.
So, who are we looking for?
An enthusiastic and customer-focused professional, experienced in customer service and a background in a similar role. You will be someone who can create a welcoming atmosphere and provide outstanding customer service to visitors and callers.
A customer-centric mindset will be essential and you will need a genuine desire to assist and support individuals who interact with the reception area.
Exceptional customer service skills, including problem-solving abilities, organisation and patience are vital in this role and our ideal candidate will be able to juggle various responsibilities simultaneously and possess strong verbal and written communication skills.
And what will you be doing?
No two days are the same, but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:
* Greeting visitors with a warm and welcoming demeanour when they arrive and throughout the day
* Answering and directing incoming phone calls in a courteous and efficient manner
* Managing inquiries from clients, employees, and external parties and providing accurate information and assistance
* Maintaining a tidy and organised reception area, ensuring it reflects a professional image of the company
* Managing incoming and outgoing mail, packages, and deliveries and distributing them to the appropriate recipients
* Scheduling appointments, meetings and conference rooms as requested
* Assisting with administrative tasks
* Co-ordinating with other departments to ensure seamless communication and workflow
* Adhering to company policies, procedures and security protocols at all times
What’s in it for you?
We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.
* Health and Wellbeing: We all know how important health is, and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority.
* Rest and Adventure: Enjoy 25 days (Pro Rata) of holiday allowance plus bank holidays! Whether you need to rest and recharge or seek new adventures like storming up a mountain, we want you to have the time to do what thrills you.
* Future Security: National surveys show that pensions are a top priority for employees. That’s why we offer an enhanced pension scheme with a 5% match after a year, helping you secure your future.
* Socials: Enjoy our calendar of events, which include lunches, activities and meet-ups with all our teams (we're quite big now and spread across the nation!). These gatherings are a fantastic opportunity for everyone to catch up, socialize, and build connections within the business.
* Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave.
* Extra Time: We appreciate your dedication and service. As a token of our gratitude, your holiday allowance increases with your length of service.
* Looking After You: Company sick pay increases with your length of service, because your wellbeing matters to us.
* Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that’s gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, dedicated to developing your skills.
* Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That's why we offer 24/7 mental health support and complementary counselling sessions. Additionally, we've created a dedicated space called the Zen Den where you can take a break, pray or just have time to regroup.
* Monthly Surprises: Enjoy Perkbox reward points every month! Use them for a nice treat, a getaway, or even your weekly shop. Plus, you can win extra points for even more fun surprises.
* Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about.
* Perkbox: We love this interact platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid week Nandos, a shopping spree or health-focused rewards! It’s your choice how you spend your monthly perks.
At Centrick inclusivity and diversity aren't just words to us—they're the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.
We are all unique and we want to help you shine during the interview process. If there’s anything we can do to make you more comfortable or confident, just let us know. We're here to help you show off your best self!