Hybrid working – 2/3 days home or office you choose
37.5hrs per week can be worked over 5/6 days between 7.00am – 9.30pm
28 days annual leave (inc bank holidays)
Retail Discounts
Pension
Onsite Parking
On a bus route (57) (58) (11) (150) or (62)
Due to expansion, our client is looking to recruit Telephone Collection Officers to join their team. If you are a strong communicator, self-driven and motivated, engaging, and influential; our client can offer you a unique career with unlimited earning potential. Based at their modern and easily accessible offices or working from home, you’ll be joining a customer focused team that answers telephone calls relating to Council Tax arrears and Penalty Charge Notices on behalf of local authority clients throughout England and Wales.
Full training will be provided with support from the in-house Learning and Development Team who will assist you throughout your journey. This is a full-time, permanent role. Initial training will be one morning in the offices in Redditch and there after work will be split between home and office.
About the role:
• Receive calls from customers that owe money to the local authority clients, or third parties acting on their behalf
• Occasional outbound calls to those who have failed to make payment / contact.
• Collecting payment in full & ensuring a high standard of customer service at all times
• Remaining empathic, calm and acting in a professional, respectful...