Our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
Job Description
To provide Care Professionals with line management support, ensuring that they are providing a high-quality service in accordance with Home Instead policies and procedures
* Responsible for manning the out of hours telephone line.
* Responsible for responding to queries from Clients, Care Professionals, family members and 3rd party professionals.
* Responsible for sourcing suitable cover for care calls at short notice when Care Professionals are unable to work.
* Responsible for communicating to Care Professionals any changes to their rotas.
* Responsibility for ensuring all Clients notes are kept fully up to date on any Care Professional changes, such as changes to visit times.
* Ensure that all complaints and concerns are escalated appropriately to Care Manager and documented in the handover to the office.
* Weekend and bank holiday out of hours support facility on an agreed basis or as required.
Qualifications
* Ability to treat and care for clients and their property with dignity and respect
* Ability to listen, communicate clearly and build relationships with clients and their families in a friendly and pleasant manner
* Willingness to work and communicate professionally with Home Instead Folkestone office teams and other social and health care professionals
* Excellent timekeeper who is organised and reliable.
* Ability to adapt to change quickly and make common sense decisions at short notice.
Additional Information
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Folkestone is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
Ready to join our team or want to learn more? Give us a call on 01303 847899 or visit our website at homeinstead.co.uk/folkestone-ashford today.