Derbyshire Community Health Services NHSFT
To be responsible for the busy switchboard and reception area, liaising with members of the general public and other services and departments, both DCHS and external. Provide a friendly, helpful, and professional service. To ensure that public areas are kept clean and tidy.
To provide comprehensive reception clerical duties, to include: cash handling and banking; ordering stationery and supplies; receipt and distribution of incoming mail; franking and posting outgoing mail; answering all telephone queries and forwarding calls to appropriate services.
To provide a full administrative service to the Podiatry department: registering patients; booking appointments both by telephone and at reception; monitoring waiting lists and liaising with the podiatry team.
To ensure all issues relating to the maintenance of the site are coordinated with appropriate services.
To support and comply with all health and safety, fire, and infection control policy/procedures/legislation in conjunction with the appropriate departments/advisors.
To provide sickness and absence cover for colleagues at Swadlincote & Repton Health Centre.
Main duties of the job
To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff, and external agencies to support the delivery of an efficient patient service.
Ensuring all patients are booked into appointments correctly and directing them appropriately once they have arrived.
Telephone answering service (general enquiries/cancellations).
Receipt of all incoming mail and its distribution. Collection and franking external mail and taking it to the post office counter.
Using your initiative and local knowledge to answer patient queries, and signpost to appropriate local services.
To register new patients to the Podiatry services; maintain waiting lists; cancel, move and book appointments; liaise with the Podiatry team.
Monitoring of stock levels.
Sale of continence products.
Chaperone patients when using the lifts.
Responsible for reporting site maintenance issues: liaising with DCHS estates and also CHP/LIFT maintenance teams.
To provide an efficient room booking service using the in-house system so that rooms are fully utilized and not double booked.
Printing/Photocopying.
Other duties may be required in response to additional service needs.
About us
DCHS employs approximately 4,400 people, making us one of the largest providers of specialist community health services in the country. We serve a patient population of more than 1.1 million people across Derbyshire and Derby.
We are a small and friendly administration team, working across 2 sites: Swadlincote and Repton Health Centres. We are the first contact for patients and visitors to our site and we strive to ensure every patient experience is a positive one.
Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Person Specification
* Good Standard of General Education
* GCSE English Language Grade C or above
* Access to transportation as public transport is limited
* Knowledge and experience of Microsoft packages
* An understanding of confidentiality and GDPR
* Good local knowledge
Essential and desirable
* Good standard of Education
* GCSE English Language, grade C or above
* Experience of Microsoft Packages
* Good local knowledge
* Understanding of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Derbyshire Community Health Services NHSFT
#J-18808-Ljbffr