Your new companyHays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
Your new role
1. The function of Logistics Advisor is to organise the end of contract logistics collections process within the Used Car Business department, relating to EOC collection booking. Within the function, the Advisor interrogates contract end dates once an instruction to collect the vehicle is received from the customer.
2. This is to ensure the vehicle is at EOC and an Early Termination calculation isn't required. Other vehicles not managed by our client may also be required for collection at the customer's request.
3. Ensure all end of contract vehicle collections are requested and booked in a timely manner on receipt of the request from the customer or customer services team. Arrange all movements and manage all vehicles to their end destination.
4. Effectively deal with customer queries both internal and external in relation to end of contract logistics process. Ensure that inform...