Summary
Compass Children Homes are looking for a new Apprentice Administrator in their compliance team, you will be studying toward your Business Administration Level 3 apprenticeship qualification.
Wage
£14,820 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday (09:00-17:00)
37 hours 30 minutes a week
Possible start date
Sunday 16 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Supporting Residential Managers/Senior Managers throughout the year to maintain a Good Ofsted result. To help Residential Children’s Homes keep within Compliance and meet monthly KPI’s. To provide professional, comprehensive and flexible administrative support in this ‘hands-on’ position. To assist the Residential Compliance Manager in delivering an effective administrative service.
1. General Admin/Support: To carry out a complete range of administrative tasks under the direction of the Residential Compliance Manager/Enhanced Senior Compliance Officer.
2. Safeguarding: To collate, copy and process, where appropriate, all occurrences (accidents, incidents, allegations, complaints etc.) in line with organisational policy and procedure.
3. Meetings: Attendance and participation at meetings as required and ensure accurate, detailed and appropriate actions are produced (including face-to-face meetings, Microsoft Teams and conference calls).
4. Liaising with Local Authority Commissioning Teams: to accurate distribute monthly and bi-annually auditing reports in line with Ofsted regulations.
5. Ofsted: Produce accurate for submission to Ofsted as well as sending updated company material in an annual basis.
6. Statistical Information: To provide clear/accurate statistical information as required.
7. Database Inputting: Manage, organise and update relevant data using database applications and excel.
8. Auditing & File Archiving: To undertake regular file and database audits, reporting findings to Line Manager. Ensure files are kept up-to-date both via the database and e-files in line with strict weekly timescales.
9. Preparation for inspection: Ensure all admin functions are compliant and assist the Residential Compliance manager in preparation for regulatory inspections and or tender submissions.
10. Office Cover: To provide cover in the absence of other staff as directed.
11. Work within the provisions of the Data Protection Act, observing strict confidentiality in relation to all aspects of work undertaken.
12. Respond sensitively and professionally in supporting and maintaining professional relationships with colleagues and all contacts who work with the agency.
13. To be aware of and work within the Company’s health and safety policies, relating to the working environment and building security, reporting any issues promptly to immediate Line Manager.
14. To be aware of equal opportunities issues and to work positively towards anti-discriminatory and anti-racist practice.
15. Develop personal skills and capability through on-going training as provided internally by the company or externally subject to company approval and as agreed with your Line Manager.
Benefits Include;
• On-Site Parking.
• Career Development – We offer many career paths, recognising hard work & supporting you into senior roles.
• Competitive Salary – using structured pay grades based on your training and experience.
• Wellbeing – Access to therapeutic wellbeing sessions with our Therapeutic Services team.
• Bonuses – receive £200 service award on your two-year anniversary, plus up to £500 special recognition service for outstanding practice.
• Awards – The chance to win up to £150 in vouchers every month from our REACH Awards.
• MediCash - Cashback for various medical appointments & treatments with MediCash.
• Life Assurance Scheme – 3 x annual salary after successful completion of your probation review.
• Increased Holiday – 25 days annual leave, rising to 28 days within 4 years, plus all bank holidays.
• Additional 2.5 days each year for your birthday, a health and wellbeing day and a half day festive shopping day.
Where you’ll work
Artex Avenue
Rustington
Littlehampton
BN16 3LN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PARAGON EDUCATION & SKILLS LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry.
It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact.
This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study.
This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Apprenticeship in Business Administration Level 3.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail