Location:Shephards Bush
Timings:9am to 6pm Monday to Friday
Type: Full-Time Office
Industry: Luxury Travel & Hospitality
About Us:
We are a high-end travel company specializing in bespoke experiences, luxury accommodations, and exceptional client service. Our clientele expects seamless, stylish, and stress-free travel, and we deliver nothing less. Were currently seeking a detail-oriented, service-driven Reservation Agent to join our team and help curate unforgettable journeys around the world.
Role Overview:
As our Reservation Agent, youll be responsible for managing and coordinating luxury hotelsand serviced apartments bookings, arranging exclusive experiences, handling group and event logistics, and ensuring every touchpoint of the clients journey is flawless.
Key Responsibilities:
Secure hotel and apartment accommodations across global destinations
Arrange experiences, tours, dining, and local services based on client preferences
Manage reservations for groups and events, including corporate retreats and special occasions
Communicate professionally with high-profile clients and top-tier suppliers
Maintain accurate and timely records of all bookings and itineraries
Anticipate client needs and proactively solve any issues
Work closely with your team
Requirements:
Proven experience in luxury travel, hospitality, or concierge services
Strong knowledge of global hotel brands, boutique properties, and luxury rentals
Excellent organizational and multitasking abilities
Exceptional communication and customer service skills
Fluent in English (additional languages a plus)
Proficiency in reservation systems booking portals
Availability to work flexible hours across time zones, when needed
What We Offer:
Competitive compensation
Opportunity to work with an inspiring global team
Access to exclusive industry perks and travel benefits
Growth potential in a rapidly expanding company
Experience Required
Minimum 2 years -5 years
Salary 27000 PA
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