Job Title: Service Advisor
Lookers Ford Leeds is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Specialising in Commercial Vehicles, you will work alongside our aftersales team to provide Lookers first class customer service.
Salary and Working Hours
Salary: £26,000 basic per annum. OTE up to £32,000 (uncapped)
Working Hours: Monday - Friday 8am-5pm, Saturday mornings on rota basis (paid as overtime)
About the Role
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager, who will help develop your knowledge and experience, allowing you to grow your skills and establish a strong career within the industry. This is an exciting opportunity with potential for progression within Lookers!
Key Responsibilities
1. Booking MOTs, services, and other repair work for customers
2. Advising customers about warranty cover and upselling additional parts/accessories
3. Liaising with the Aftersales department to organise and schedule appointments based on workload and call volumes
4. Managing a high volume of customers daily, including telephone calls and online booking queries
5. Informing customers of turnaround times and maintaining effective communication throughout the service process
6. Maintaining accurate customer records and updating systems accordingly
Candidate Profile
We are looking for a Service Advisor with energy, a warm personality, and a passion for delivering first-class customer service. You should have excellent communication skills, the ability to build rapport easily, and explain technical information clearly. Experience with Kerridge / ADP or other dealer systems is advantageous.
You should be a team player capable of working independently, with previous experience in a similar automotive role. A passion for cars and customer service is essential.
Next Steps
If your skills and experience match our requirements, please apply to join our team!
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