Customer Support Officer
Redditch Borough Council and Bromsgrove District Council
Grade 4 (SCP 9 to SCP 14)
£25,119 to £27,334 per annum (pro rata)
Permanent Part Time x 1 (22.2 hours per week - Monday, Tuesday and Friday)
Working pattern: 8:45am to 5:09pm with one hour lunch break
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community we serve.
We are recruiting for 1 part-time position. If you put the customer at the heart of everything you do, then we need you to join us.
The job involves a variety of functions, such as:
1. Helping customers, both face-to-face and on the telephone.
2. Assisting customers with online forms.
3. Promoting other services and payment methods.
4. Assisting with modern development projects as well as traditional functions such as taking payments for services.
5. Helping customers who present to us in need at either the Town Hall in Redditch or Parkside in Bromsgrove.
The job provides plenty of opportunities for development and training. Experience in face-to-face enquiries is essential for this role. A good knowledge of Council Tax and other council services would be desirable although not essential.
Additional Information
The Councils offer a range of staff benefits:
* Pension
* Generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
* Flexible working, where appropriate
* Employee Assistance Programme
* Access to employee benefits platform, where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes, and more.
What next
Need further information? For informal enquiries, please contact recruitment@bromsgroveandredditch.gov.uk
Closing date for receipt of completed applications: 20 October 2024 (Midnight)
Interviews will take place week commencing 4 November 2024
CVs alone will not be accepted
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
If this role interests you please use the 'Apply Now' button
Attached documents
CSO Job Description JAN 18 (NEW).doc
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