Job summary We are looking to recruit a highly motivated, efficient and conscientious Database Support Officer, to work within the Trauma and Related Services. The successful candidate will provide support to the CSU management, Medical and Nursing team in delivering key data requirements as part of the CSU contractual obligations both locally and nationally. This will include collecting, entering and retrieving data from various Trust and national web-based systems, in line with departmental guidelines. Specifically, this includes entering and retrieving data from various IT systems, in line with departmental and national guidelines. Of specific importance for us within Vascular Surgery is uploading of data to our national vascular registry (NVR) and the national joint registry (NJR). Main duties of the job Successful candidate will be expected to demonstrate a high level of flexibility within their work, high attention to detail and the ability to learn quickly. Good organisational skills are essential, as is the ability to work under pressure. The post holder will be expected to prioritise and undertake multiple tasks across both short, medium and longer timescales. The ability to work on their own initiative, but at the same time as an integral part of a team is essential You will be joining a friendly and supportive team within the Trauma and Related Services CSU. We are looking for someone who is enthusiastic, and who is a strong team player. The successful candidate will find this a challenging and interesting role. About us Database Support Officer will provide support to the CSU management, medical and nursing team in delivering key data quality and assurance support as part of the CSU and Trust contractual obligations. This will include entering and retrieving data from various IT systems, in line with departmental and national guidelines. The post holder will be responsible for maintaining and processing any relevant documentation appropriately, within departmental and national guidelines. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 30 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9298-TRS-103 Job locations St. James's University Hospital Beckett Street Leeds LS9 7TF Job description Job responsibilities PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Assist in the delivery of excellent sn/atandards of data & information quality and support specific programmes of work Accurate and timely input of datasets that will contribute to national databases. To provide an efficient and courteous service to those Departments and staff accessing the administrative team Organising and prioritising workload based on the needs of the service Provide and receive routine information requiring tact or persuasive skills To be fully conversant with and adhere to Standard Operating Procedures, Trust Policies and agreed departmental procedures Setting up, maintaining and monitoring of systems and processes, liaising with other members of the team as appropriate Using, updating systems, producing reports and statistics for the team and for wider distribution on a regular and ad hoc basis Supporting and occasionally leading specific project work-streams Preparation of documentation for use by the team and wider organisation this may include drawing up Standard Operating Procedures Compilation of project documentation highlight reports, risk and issues logs, impact assessments etc. Assist in analysing complex data, identify data and information quality issues Ability to work to a high degree of accuracy within tight deadlines Maintain and update departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager Concentrate for prolonged periods and remains focused, whilst maintaining a friendly customer centre approach Answer general enquiries and requests Provides basic advice and training in the use of databases and other project data reports to groups of users To ensure that requests for information are dealt with in an efficient and timely manner Implement and work in accordance to relevant policies within the work environment Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality Assist in the development and compilation of departmental Key Performance Indicators (KPIs) Assisting to maintain high standards of care, including: - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required ensuring continuity of service General office work and any other duties assigned by Line Management The post holder will provide high quality database support to assist in ensuring that the Trust meets all statutory and non- statutory requirements in relation to data feeds and submissions from a quality perspective Job description Job responsibilities PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Assist in the delivery of excellent sn/atandards of data & information quality and support specific programmes of work Accurate and timely input of datasets that will contribute to national databases. To provide an efficient and courteous service to those Departments and staff accessing the administrative team Organising and prioritising workload based on the needs of the service Provide and receive routine information requiring tact or persuasive skills To be fully conversant with and adhere to Standard Operating Procedures, Trust Policies and agreed departmental procedures Setting up, maintaining and monitoring of systems and processes, liaising with other members of the team as appropriate Using, updating systems, producing reports and statistics for the team and for wider distribution on a regular and ad hoc basis Supporting and occasionally leading specific project work-streams Preparation of documentation for use by the team and wider organisation this may include drawing up Standard Operating Procedures Compilation of project documentation highlight reports, risk and issues logs, impact assessments etc. Assist in analysing complex data, identify data and information quality issues Ability to work to a high degree of accuracy within tight deadlines Maintain and update departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager Concentrate for prolonged periods and remains focused, whilst maintaining a friendly customer centre approach Answer general enquiries and requests Provides basic advice and training in the use of databases and other project data reports to groups of users To ensure that requests for information are dealt with in an efficient and timely manner Implement and work in accordance to relevant policies within the work environment Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality Assist in the development and compilation of departmental Key Performance Indicators (KPIs) Assisting to maintain high standards of care, including: - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required ensuring continuity of service General office work and any other duties assigned by Line Management The post holder will provide high quality database support to assist in ensuring that the Trust meets all statutory and non- statutory requirements in relation to data feeds and submissions from a quality perspective Person Specification Qualifications Essential Educated to GCSE English Language and Mathematics Minimum Grade C or equivalent Need to be able to demonstrate high level competence and use of a number of DATABASES - Excel, Access. Willing to undergo training as required. Ability to train system users on processes/procedures Desirable UKCHIP certified NVQ2 or Equivalent Training Experience ECDL or equivalent Experience Essential Knowledge of Microsoft packages and e-mail Be aware of, and demonstrate commitment to the Trusts and Departmental policies and procedures Be aware of the Data Protection Act and take appropriate care of patient information Desirable Working knowledge of NHS Systems Working knowledge of Data Assurance and Governance issues Skills and Behaviours Essential Proficient in the use of Microsoft office spread sheets, power point, databases etc. Excellent communication skills written & verbal Good command of spoken & written English Person Specification Qualifications Essential Educated to GCSE English Language and Mathematics Minimum Grade C or equivalent Need to be able to demonstrate high level competence and use of a number of DATABASES - Excel, Access. Willing to undergo training as required. Ability to train system users on processes/procedures Desirable UKCHIP certified NVQ2 or Equivalent Training Experience ECDL or equivalent Experience Essential Knowledge of Microsoft packages and e-mail Be aware of, and demonstrate commitment to the Trusts and Departmental policies and procedures Be aware of the Data Protection Act and take appropriate care of patient information Desirable Working knowledge of NHS Systems Working knowledge of Data Assurance and Governance issues Skills and Behaviours Essential Proficient in the use of Microsoft office spread sheets, power point, databases etc. Excellent communication skills written & verbal Good command of spoken & written English Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address St. James's University Hospital Beckett Street Leeds LS9 7TF Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)