Key Objectives/ Deliverables Reporting to the project manager, the role holder will be knowledgeable in the area of Access, CRQ, RAMs & HOPs. Initially working on a TX Migration project, but with scope to work across other telecom projects. Responsibilities Running project schedules from the Genesis Database. Running dedicated project reports from Genesis Database and presenting the information. Present weekly totals of target v’s actual. Booking Access for Genesis Field & customer engineers using various Service Providers (SP’s) access database/portals. Creating Risk Assessments (RAMs) & Hand Over Packs (HOPs) prior to the activity. Liaising with Field Engineer’s, Site Managers and Project Managers when required. Raising and closing site outages CRQ’s via the Remedy database in line with the project requirements. Checking the quality of the Genesis completion certification and or surveys are uploaded to Genesis database or customer database within SLA. Tracking all necessary daily/weekly activities on sites including creating/updating /closing down and changing Site Logs in system and updating necessary reports. Co-ordination of daily project process including generating and maintaining weekly schedules and trackers. Raising operational deficiencies and monitoring them weekly; coordination of Operational Deficiencies / recording Information in internal system and close customer deficiencies down / reporting specific issues to customer system; monitor the progress of deficiencies raised. Responsible for asset tracking of project issued items i.e. Test Sims, Keys, Obas etc. Issuing daily/weekly schedule reports to customer and suppliers. Coordination of all additional costs requests & sending necessary documentation (including approvals) to PM for PO to be raised. Requesting PO from PM for any payments required by SPs & or their portals. Full control of documentations flow processes for access/CRQ/RAMs & HOPs Working alongside engineers and dealing with day-to-day issues effectively. Operational Experience Essential – Knowledge of Microsoft packages Extensive experience of CRQ management Ability to use Web Based reporting tools Experience of customer facing roles Desirable – Telecoms experience would be helpful Database Experience Knowledge of UK Service Providers access portals Person Specifications Essential – Be a team player. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support. Ability to work independently Strong organisational skills Well presented and professional Organised and ability to multi-task Excellent attention to detail A good planner Methodical & Structured Desirable – Ability to articulate and express self clearly in conversations and interactions with others. Clear business and technical writing skills. Solve problems by using a logical and systematic approach. Ability to anticipate the implications and consequences of any failures and take appropriate action. Ability to gain others' support for ideas, proposals, projects, and solutions. Academic & Technical Background Essential – 3 to 5 years’ experience in a comparable role Information Technology literate. English language & written. Desirable – Comfortable working with multiple stakeholders & within a multi-cultural