Customer Service Administrator Location - Stoke-On-TrentPermanent Position - 35hours per weekSalary - £12.21ph About the role Answering queries and concerns about a company's products or servicesProcessing customer orders and transactionsResolving issues and handling customer complaints by documenting and escalating where necessaryHandling customer service administrative tasks, including use of SAGE and CRM databaseLiaising with third party engineers and providing overview of customer requirementsBuilding strategies for improving the overall customer experienceProviding a positive and proactive approach within the team and to customersWhat are we looking forPrevious experience in a customer service role, responding to customer inquiries via phone, email, or chat.Handling complaints experience would be considered an advantageProficient in data entry and computer skills including using SAGE and CRM databasesStrong organisational skillsWillingness to undertake product trainingExcellent verbal and written communication skillsAbility to work under pressure during busy periods with minimal supervision