Casual Service Support Worker Location: Gloucester Royal Hospital and Cheltenham General Hospital Salary: £12.00 per hour Service operates Mon-Fri 10.30-21.30, Sat-Sun 10.30-18.30 Contract type: Casual What would you do if you had no family to support you when you were in need and in hospital? Some people are lucky to have family and/or friends to help, or good neighbours who will pop and see them. These are the people who we support, the ones who just want to go home, this is where we can help. We take people home from hospital, we assess their needs and offer support and guidance for up to four weeks post discharge. Are you interested? Keep reading The hospital wards will refer a patient to us, they may ask us to take the patient home or ensure the heating is on and that there is food in the fridge prior to the patient being discharged. You might be asked to collect prescriptions, making sure they have food in the house, light household tasks and making sure they know who to contact should they need more help – the general support you would want your own friends and family to experience. That’s what this job is all about – helping patients being discharged from hospital have a safe journey home, ensuring their abode is liveable, that they have everything they may need as well as manage and reduce the risk of needing another hospital visit. Your days will be spent speaking to and supporting patients and medical staff so that the hospital can run smoothly and assess patients as quickly as possible. Your experience will allow people who have been in hospital have their independence. The people you support will come from all kinds of backgrounds. This role will have a huge impact on the people we support. It is important to know – this role does not involve personal care, you will not be responsible for bathing, cleaning or administering medications of the people we support. A day in the life of a service support worker will involve Speaking with health professionals about the support patients require Driving to different locations including hospitals, doctor’s surgeries, pharmacies, patients homes using a BRC vehicle Offering both emotional and practical support to people using our service Helping assess the people we support future needs and helping develop and create support planning and signpost to the relevant agencies and community groups for support/engagement Ensuring our systems are updated so that we can track what support has been offered to patients To be a successful service support worker you will need A manual driving licence A caring empathetic nature to be able to offer the best support be it on the phone or face to face Basic IT skills, training will be provided on the Red Cross systems An understanding of the services the NHS provides and to be able to offer the best advice and guidance to the people we support Closing date for applications is 30th October 2024. Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date. In return for your dedication and expertise, you’ll get: Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing assistance. Team Working: Champion our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan: Interest-free loan for commuting expenses. We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Connecting human kindness with human crisis About The Candidate About The Company