Recruit4staff are proud to be representing their client, a leading Waste / Recycling company in their search for a Customer Relations Executive to work based in the Birmingham area. For the successful Customer Relations Executive our client is offering: Salary up to £27,000 per annum 8:30am to 5:00pm Monday to Friday Permanent Position Benefits: Company Car, Holidays, Pension The role - Customer Relations Executive : - Visit customers in the field / to their site for management of their enquiries and complaints Planning own diary and making appointments to see customers with the aim to resolve complaints and maintain a continued trading relationship Ability to manage a workload through a CRM system Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion Engage in contractual matters and negotiation of rates where applicable What our client is looking for in a Customer Relations Executive : - Experience in a customer service role - ESSENTIAL Customer relations and complaint management experience - ESSENTIAL End to End Complaint Resolution - ESSENTIAL Excellent communication, inter-personal analytical and Microsoft skills A full driving licence and flexibility to travel for meetings/training/site visits - ESSENTIAL Minimum 1-year experience within retentions - PREFERRED Key skills or similar Job titles: Customer Relations Manager, Customer Retention Manager Commutable From: Birmingham, West Midlands, Leicestershire, Coventry, Wolverhampton For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.