Faculty Development and Learner Support Officer
Are you looking to join a friendly, dynamic team that plays a vital role in supporting medical and dental training and education across the Southwest? We are seeking a Faculty Development and Learner Support (FDLS) Officer with strong organizational and communication skills to provide comprehensive administrative support. While this role primarily serves the Faculty and Learner Support team, it may also involve collaboration with the broader medical and dental workforce teams as needed. You will also need to be able to work with a range of diverse people at different levels and on a regular basis.
Main Duties of the Job
The FDLS Officer will perform a variety of administrative tasks across the FDLS team, requiring flexibility and adaptability. As an integral team member, the FDLS Officer will help ensure the efficient delivery of multiple programs, including Professional Support and Well-being (PSW), Study Leave, SuppoRRT, Equality Diversity and Inclusion (EDI), and Faculty Development for resident doctors, as well as Specialty and Associate Specialist (SAS) and Locally Employed Doctors. This role also contributes to financial reporting processes across these portfolios.
Key Responsibilities Include:
* Ensuring data accuracy and value for money in reporting
* Strong communication skills, both written and verbal, with attentive listening abilities
* Proficient IT skills, particularly in Excel, Outlook, and website updates
* Event planning and support
* Excellent organizational and planning skills
* Understanding of governance and risk management
* Ability to prioritize tasks and meet deadlines
* Capable of working independently and within a team
* Exceptional multi-tasking abilities
Person Specification
Qualifications
* Degree or equivalent level of education.
* Demonstrable knowledge of Microsoft Programs
* Evidence of CPD
Knowledge and Experience
* Proven experience of working in a team.
* Evidence of working effectively under pressure, resolving issues, meeting deadlines and prioritizing workload in a challenging and demanding environment, as an individual and for a team
* Able to work across a range of administrative areas simultaneously, including systems administration and development, information assets, budgets and events planning
* Excellent working knowledge of creating and/or maintaining and working with databases and spreadsheets to produce reports.
* Experience of reviewing and developing administrative processes and procedures.
* Proven experience of working in a supervisory role.
Skills, Capabilities & Attributes
* Excellent planning, organizational and delegation skills.
* Effective time management and able to manage own workload.
* Able to deliver a high standard of customer care, taking appropriate action to maintain quality and respectfully resolve any queries or complaints in line with level of responsibility and in accordance with policies and procedures.
* Able to brief senior colleagues within the local NHSE team as required, including on financial information.
* Strong analytical skills - able to analyze and interpret information, pre-empt and evaluate issues.
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