Location: Guildford Crown Court or Guildford Magistrates Court
Salary: £22,502 per annum
Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job; it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:
* Base Salary of £22,502 (35hrs pw)
* Continuous training & development opportunities with yearly salary increments (year 2 - £23,062 / year 3 - £23,469 / year 4 - £23,933)
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
* Health and wellbeing benefits such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans.
* Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts.
* A supportive team & culture focused on making a positive difference and passionate about diversity and inclusion.
We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of the role there are different working arrangements & additional hours. There will be days when your finishing time could be unpredictable; however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off.
We are open to considering part-time positions for day shifts only, but full-time attendance is required during the initial training period of 5 1/2 weeks.
About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on their physical and mental wellbeing. Key duties include:
* Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet.
* Monitoring and supervising detainees during court sessions.
* Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
* Ensuring that detainees have access to food and drink throughout the day.
* Monitoring the mental and physical health of detainees and reporting any concerns.
* Ensuring the safety and security of the court environment and responding to incidents or emergencies.
* Completing necessary paperwork and data entry accurately.
* Working closely with other court staff, law enforcement, and legal professionals.
What you need to do the job!
Our current PCOs come with diverse experiences; what matters is your commitment to making a difference. Ideally, you’ll have a valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires a high level of responsibility and the ability to handle challenging situations with professionalism.
Online Assessment -> Briefing call to assess eligibility -> Competency-based virtual interview -> Short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974. Employment offers are subject to Ministry of Justice Enhanced Level 2 checks and satisfactory employment references.
About Serco
At Serco, we deliver essential public services worldwide. We are innovators committed to improving public services for the benefit of everyone.
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At Serco, we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team to discuss.
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