About the role
As Senior Civil Enforcement Officer, you will be managing a team of Civil Enforcement Officers to provide an efficient, effective and high-quality civil enforcement service throughout the borough. This includes measures to ensure the free movement of traffic as well as ensuring compliance in both on-street and in council car parks.
We endeavour to maximise compliance of our parking restrictions through education and enforcement, working in conjunction with West Sussex County Council. By providing local residents, visitors and businesses with clear and effective parking solutions, you will help make sure Crawley is a great place to live and work
Experience of working in a parking services environment, along with an NVQ or City and Guilds in Parking Enforcement and Conflict Management, is key.
You will be leading the operational civil enforcement service, supporting a team of Civil Enforcement Officers to work at their best, and dealing with any aspect of parking enforcement that arises. This will include:
* interpretation and enforcement of legislation
* compliance with council policy in relation to parking controls throughout the borough, including abandoned vehicles
* preparing statistical information
* dealing with complaints
You must have experience of parking enforcement, staff management and be computer literate. In addition, you must have excellent communication skills and be passionate about customer service.
Additional information
The post holder will be required to work an average a 37 hour week on a rota basis, based on the needs of the service. This will include early mornings, weekends, evenings and Bank Holidays as required. The rota may be varied from time to time to meet the needs of the service after consultation with the staff concerned.
14% enhancement on the basic rate of pay (excluding Crawley allowance) for Saturdays and double time for Sundays and Bank Holidays worked. All TOIL will be accrued at a flat rate.
Post Holder will be required to work during our Christmas closure period (excluding Christmas Day and Boxing Day), for which time off in lieu will be given.
Full uniform will be provided and training available as needed.
The post holder must have a valid, current, manual UK driving licence and be able to use suitable alternative methods of transport throughout the borough.
Satisfactory clearance of a standard Disclosure and Barring Service (DBS) check is a condition of employment.
Employee benefits
We offer a generous employee, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.