About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the
former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade
II-listed building on the cusp of Park Lane has been sensitively refreshed by
architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and
Studio Est. We have added a new signature restaurant helmed by a world-famous
chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites
have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as
modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is
a five-star hotel set on a historic crescent that sits proudly at the top of
Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,
bringing a fresh, holistic hospitality approach to London luxury. The
respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an internationally
acclaimed chef.
Overview
Montcalm
Collection are seeking a dedicated and professional Evening Housekeeper/Turndown
Attendant to join our housekeeping team. The ideal candidate will play an
essential role in preparing guest rooms for the evening, ensuring a welcoming
and relaxing environment. You will be responsible for delivering a high
standard of cleanliness, comfort, and guest satisfaction during the evening
shift.
If you have the ability to drive standards and
exceed customer’s expectations, we invite you to join our team. You will help
to shape the Montcalm Collection’s next chapter and showcase your skills.
Benefits
·
Competitive salary
·
A supportive, empowering team environment
·
Benefits platform with various discounts
·
Wellbeing support, workshops and advice
·
28 holidays including eight bank holidays, with
more holidays after two-year service
·
Cash-back health benefits, including optical,
dental, chiropractor and physio services
·
Discounted gym membership
·
Paid Day Off on Your Birthday
·
Paid volunteering day
·
Access to Wellbeing platform and sessions,
including EAP
·
Excellent incentive schemes
·
Awards and Recognition Programme
·
Annual parties
·
Regular and ongoing training and development,
including leadership workshops
·
Pension scheme
Job
Specific Duties:
·
Thoroughly clean and service guest rooms,
suites, and public areas according to the hotel’s high standards.
·
Perform evening
turndown service in guest rooms, including the preparation of beds, arranging
pillows, and providing fresh linens as necessary.
·
Ensure all amenities
are replenished (e.g., water, toiletries, chocolates, etc.).
·
Undertake “Job of the Day” or spring cleans
where necessary.
·
Respect guest privacy and ensure the “Do Not
Disturb” policy is adhered to.
·
Participate in regular training sessions to
stay updated on hotel standards and best practices in hygiene and safety.
·
Communicate effectively with supervisors and
peers to ensure smooth daily operations.
·
Report any maintenance issues to Housekeeping
Supervisor.
·
Participate in the hotel’s sustainability
initiatives by using eco-friendly cleaning products and following waste
reduction practices.
·
Close curtains, dim
lighting, and create a calm ambiance in each room.
·
Tidy up rooms,
including light dusting, straightening up furniture, and making sure all
surfaces are clean.
·
Respond promptly to
any guest requests during turndown service and provide exceptional customer
service.
·
Report any
maintenance issues or damage in guest rooms to the appropriate department.
·
Maintain a high
level of cleanliness and organization of housekeeping carts and storage areas.
·
Adhere to all hotel
policies and procedures, ensuring compliance with health and safety
regulations.
It is not an exhaustive list
and additional tasks and responsibilities may be required as directed by hotel
management.
Key
Attributes:
·
Strong attention to detail and a commitment to
maintaining the highest standards of cleanliness.
·
Dedication to providing an exceptional guest
experience.
·
Excellent communication and interpersonal
skills.
·
Flexibility to adapt to changing guest needs and
preferences.
·
Flexibility to work evenings, weekends, and
holidays.
·
Physical stamina to perform tasks such as
bending, lifting, and moving furniture.
·
Ability to work in a fast-paced environment
while maintaining high standards of service.
·
Knowledge of cleaning products, techniques, and
health & safety standards.
Working
Conditions:
·
Flexibility to work shifts, including weekends,
holidays, and evenings, as required.
·
Ability to work in a fast-paced, high-pressure environment.
·
Physical stamina to perform repetitive tasks and
lift/move heavy objects.
·
Must be able to lift up to 25 pounds and perform
physical tasks related to housekeeping duties.
Essential Qualifications
·
Previous experience as a Room Attendant or in a
similar role within a luxury hotel or hospitality environment is preferred.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.