We are looking for a friendly and organised Casual Housing Support Assistant (Receptionist) to join our team in Watford. This role is responsible for providing efficient and high-quality reception and administrative support within the housing provision in Watford. Main Responsibilities: Act as the first point of contact for residents, visitors, and the public, either in person or over the phone. Deliver a welcoming, professional, and informative service, while maintaining discretion and confidentiality. Ensure the safety and security of the building/site during your shift. Shifts: Early and late shifts available, Monday to Sunday. If you are passionate about delivering excellent customer service and enjoy working in a community-focused environment, we’d love to hear from you. This is a Casual role. Hours per week: 0 Working Pattern: Casual About Us One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event. By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. These include: Provision of over 700 units of accommodation for homeless people Move on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of children’s and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos. The Benefits Benefit 4 Benefit 5 Benefit 6 About Us One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. Our dedicated Housing teams provide safe, affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths, and our residents are always at the core of their own support plans. The support they receive reflects their aspirations to access education, training, employment and volunteering, their future housing needs, and addresses any physical and mental wellbeing needs. Our aim is to empower residents to gain the tools and skills that enable stability, independent living, promising futures, and connection to their communities. Currently, we provide housing services and supported living across 12 different districts in Hertfordshire, Bedfordshire and Buckinghamshire and we are actively recruiting new staff to help even more vulnerable people in the community, changing and saving their lives One YMCA are known for the delivery of the Dynamic pathway to independence. The dynamic pathway to independence is a seamless, continuous movement towards independence with each resident a journey which is planned out on a person centric basis towards full independence, which is split into 5 distinct phases. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. These include: Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of children’s and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos. Our Values We champion RESPECT so everyone can belong We show COMPASSION so everyone can contribute We inspire GROWTH so everyone can thrive Current Benefits Health Cash Plan Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included. EAP & Doctorline Confidential help and advice line (24 hours) on medical, legal, and domestic issues. Rewards & Discounts Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships. Birthday and Wellbeing day off One day additional leave day for every year of service up to 5 days. Leave & Support Support for your child, IVF treatment, and through challenging times. Career Pathway Training & Development with a clear pathway for you to grow. Documents