My transportation government client based in Manchester city centre is looking for an Executive Services Assistant to join their team in the centre with fantastic transport links.
A temporary contract for 6 months at a rate of £12 per hour, working 35 hours per week, with one late night every 2 weeks at their city centre offices with parking on site.
Brief Description
As an Executive Services Assistant, you will:
* Supply an exceptional telephony and query management service to our senior-level clients.
* Assist in achieving local Key Performance Indicators (KPIs) and ensure compliance with service level agreements (SLAs) within the Shared Services team.
* Ensure that all processes adhere to statutory, regulatory, contractual, customs & excise, and group policy regulations.
If you believe that you have the relevant skills for this role then please apply online.
We are seeking someone who is:
* Customer-Focused: You'll be dealing with senior leaders, so excellent communication skills and professionalism are key.
* Personable & Dynamic: Able to engage with clients and stakeholders confidently via phone, chat, and email.
* Flexible: Willing to work across different areas such as payroll, expenses, and accounts payable.
* Meticulous: Excellent time management and attention to detail are essential.
* Experienced in Payroll: While not required, payroll knowledge will give you a distinct advantage.
Main Responsibilities
* Accountable for the delivery of a right first time query management service to our most prestigious customers in the business.
* Operate an informative and inclusive executive service responding to queries via a range of communication methods, including but not limited to telephone and emails.
* Deliver a right first time customer service to senior stakeholders. Take ownership of delivering a quality end to end process of query, investigative and response management to the most senior stakeholders in the business.
* Establish firm relationships with customers and certify at every point of contact they are provided with the utmost service and updates on their queries.
* Operate consistency in your approach to query management.
* Improve levels of trust when representing the executive service team with the wider shared service team and key stakeholders of the service.
* Take personal ownership for the activities allocated, be aware of related measures and work with others to achieve these key performance indicators within the executive services team.
* Develop / continually improve relations with key stakeholders, play your part in embedding a customer-centric culture where all team members consider the impact on customers and their future requirements.
* Work with others to support a culture of operational responsibility where individuals take personal ownership for delivery.
* Have a passion for customer quality engagement and delivery.
* Proven administrative / analytical skills.
* Experience of delivering continuous improvement.
* Excellent communication skills, flexible and adaptive.
* Excellent attention to detail and accuracy.
* Good knowledge of business practices and servicing clients.
* ORACLE eBusiness Suite experience.
If you believe that you have the necessary skills for this role, then please apply online.
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