Plymouth Argyle Football Club is looking for a dedicated eCommerce Executive to join the busy Venue.
Job Description:
The eCommerce Executive sales assistant is responsible for managing the day-to-day operation of the online retail store including updating product listings, writing descriptions, managing customer experience and setting up promotional activities. This includes:
* Uploading and updating product listings, ensuring accurate descriptions, prices, images, and stock levels.
* Working with the eCommerce Sales & Promotions Manager to maintain the online store content ensuring it is up to date with current promotions, seasonal offers, and product assortments.
* Managing product categorisations and optimising product placement to enhance customer and purchasing experience.
* Carrying out regular checks to ensure functionality is as expected and resolve any issues.
* Utilising Sales fire tool (or third-party applications) to help generate extra revenue & analyse consumer trends.
* Maintaining a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable customer journey on the website.
* Working with the warehouse team to ensure daily processing of online orders and ensuring timely processing.
* Handling order cancellations and returns.
* Providing excellent customer support by responding to enquiries via email or phone on product availability.
* Assisting in executing online promotional campaigns by uploading promo banners and special offers on the website.
* Collaborating with the marketing team to prepare marketing emails and promotional messaging.
* Monitoring promotional periods to ensure that all pricing, discounts, or offers are correct.
* Monitoring product stock levels and working closely with the warehouse team to ensure availability for online sales.
* Adding new products to the website as they arrive and removing old products promptly.
* Tracking slow-moving stock and reporting to the eCommerce Sales & Promotions Manager and assisting with sales reports.
You will be:
* Familiar with e-commerce platforms, online shopping processes, and digital tools used in online retail environments.
* Comfortable working in a fast-paced retail environment.
* Proficient in using e-commerce software, content management systems, Photoshop or equivalent, and general office tools (e.g., Office, Excel).
* Committed to customer satisfaction and response times to enquiries and issues.
* Collaborating with the Warehouse Manager on order cancellations and returns, ensuring smooth communication and processes.
You will have:
* Ability to manage data accurately, ensuring product listings, promotions, and sales reports are consistent.
* Strong commitment to providing excellent customer service.
* Strong organizational skills and the ability to prioritize tasks effectively.
* Ability to quickly identify issues and resolve customer problems efficiently.
* Ability to work to tight deadlines.
* Excellent written and verbal communication skills.
* A flexible approach to work and the ability to work weekends and evenings.
* Interest in the football/sports/leisure industry would be advantageous.
* Accurate and timely updates to product listings and promotional content.
* Maintenance of accurate product listings, stock levels, and product availability.
* Positive contribution to team targets and collaboration across departments.
* Successful execution of promotions.
Qualifications/Skills:
* Competent user of Microsoft Office, Publisher, Adobe, internet communication tools, social media.
* Experience in an e-commerce retail role with a focus on sales and promotions.
* Basic understanding of e-commerce platforms, e.g., RSS, Shopify, Magento, and analytic tools e.g., Google Analytics.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
* Free parking
Education:
* GCSE or equivalent (preferred)
Work Location: In person
Application deadline: 15/11/2024
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