Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else. Reference 2022-3165 Hotel 45 Park Lane Division & Department Rooms - Housekeeping Job Title House Porter Contract Type Permanent Status Full time Position Overview Join us as a House Porter at 45 Park Lane Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry. When you join us as a House Porter at 45 Park Lane Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership. What you'll get Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year. Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers. Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers. Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations. Referral Bonus: Earn a £1000 bonus when you recommend a friend. Well-being Support: Access immediate well-being advice because we care about our employees. What you'll do As a House Porter, you'll enjoy your work and take pride in delighting our guests: You will be responsible for seamless service, discretion, intuitive, and flexible during the day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receives nothing but the best experience. Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our House Porters The items shared are the essence of a day in the life of a House Porter, but we’ll make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and may be subjected to change. These currently set as: Monday to Friday: 07:30 - 23:00 Saturday and Sunday: 08:30 - 23:00 What you'll bring Essential skills and Experiences Previous experience in a 5 star hotel - at least 1 year, as a housekeeping/linen porter performing light/deep leaning, housekeeping, maintenance tasks and service through assigned property Verbal communication skills – English is the primary language used in our hotel. Patience and the ability to remain calm in stressful situations. The ability to work on your own. Customer service skills. To be detail orientated Physical fitness and endurance. The ability to organise your time and workload. Preferred Skills and Experiences Carrying out of –heavy lifting, furniture moving, dusting, vacuuming, mopping, linen counting ,stock taking, stock distributing, guest assisting and team work We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UKdorchestercollection.com so that we can discuss how we can support you through this process. Job Location United Kingdom Location 45 Park Lane W1K 1PN Mayfair