Main area: Surrey Downs Health & Care
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Part time - 30 hours per week (Monday, Tuesday, and Wednesday - Leatherhead Hospital / Thursday and Friday - Cobham Health Centre)
Job ref: 343-SDH&C-6844095
Employer: Surrey Downs Health and Care
Employer type: Public (Non NHS)
Site: Leatherhead Community Hospital
Town: Leatherhead
Salary: £24,873 Pro Rata per annum inc Fringe HCAS
Salary period: Yearly
Closing: 26/12/2024 23:59
Surrey Downs Health and Care
We want to recruit hard-working, enthusiastic, flexible, friendly administrators to support our MSK and Specialist Service teams, primarily based in Leatherhead MSK Outpatients.
What you have:
* Good interpersonal and communication skills with experience of dealing with people at a variety of levels
* Strong organisational skills
* Experience of delivering a wide range of administration tasks to a high standard
* Experience of working within a team
* Proven track record of delivering on objectives within a constantly changing environment
* Ability to act on own initiative and work independently, where required
* Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis – training will be given for Emis
Provide a high-quality efficient administration service to support the smooth running of Specialist Services.
Work flexibly within the wider administration teams and SPA to deliver services effectively with clinicians and team leaders.
Provide a high-quality customer care first point of contact service using the telephone, email, written correspondence and/or face to face. This may involve the delivery of reception, patient admissions and/or telephone helpline services as well as supporting the clinicians to co-ordinate their clinical workload.
Main duties of the job:
* Provide the day-to-day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning etc., as agreed and required.
* Be the non-clinical point of contact for patients, carers, and others utilising the service; managing any enquiries, problems, or concerns when required and/or passed onto the relevant member of staff for action.
* Respond to and manage unexpected events occurring within the site/front of house.
* Retrieve messages from clinical team telephone answer machine, as agreed, and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.
* Ensure that mail is collected and dispatched promptly.
* Undertake the booking, cancellation, and rebooking of appointments for MSK and Specialist Services. Checking patient basic details are correct in the system and updating any amendments.
* Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
Working for our organisation:
Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations. We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.
Detailed job description and main responsibilities:
Provide the day-to-day administrative activities to support at the location of Molesey Community Hospital for Specialist Services within Surrey Downs Health and Care including patient data processing, data entry, filing, photocopying, scanning etc., as agreed and required.
Be the non-clinical point of contact for patients, carers, and others utilising and visiting Leatherhead Community Hospital, managing any enquiries when required and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within the site/front of house.
First point of contact for telephone calls and respond or cascade as appropriate. Forwarding messages to the appropriate person via written message process.
Undertake the booking, cancellation, and rebooking of appointments for the service; checking patient basic details are correct in the system and updating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
Person specification:
Experience:
* Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to the level of qualification
* Proven experience in delivering a range of administration tasks to a high standard
* Experience of working with the public/in a customer care environment
* Intermediate Microsoft Office including Word, Excel, Outlook; keyboard skills for the regular use of computer systems
* Ability to act on own initiative within policies and procedures, referring to manager as required
* Good interpersonal and communication skills with experience of dealing with people at a variety of levels
* Professional, flexible, positive, adaptable, persuasive, motivated, diplomatic, pro-active and innovative Team Player Adaptable to change
Knowledge:
* Proven experience in delivering a range of administration tasks to a high standard
* Experience of working in a team
* Utilising IT data collection formats and databases to produce reports for management information
* Good interpersonal and communication skills with experience of dealing with people at a variety of levels
* Excellent attention to detail
* Good organisational skills - able to deliver agreed objectives within an agreed timeframe
* Experience in an NHS/medical services environment
Driving License:
* Full UK driving License
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Tracey Pritt
Job title: SPA and Specialist Service Support Manager
Email address: [emailprotected]
Telephone number: 0208 296 4488
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