40 Hours per week Monday - Friday
Salary is dependant on skills and experience
DiGiCo is part of the Audiotonix Group, a global market leader in the design, engineering, and manufacture of professional audio mixing consoles and ancillary products. Our products are used extensively in live sound, broadcast, theatre production, installations, house of worship, film production, music creation, and recording studios.
The Role
A key role in supporting the rollout of Epicor ERP across the Audiotonix group. Providing first line support to our end users and assisting with the delivery of key project tasks.
Key duties:
First line support to ERP End Users
* Using support system manage and progress incidents, liaising with partners where necessary.
Assistance with the delivery of project tasks
Assist the ERP team with delivery of functional tasks, with a specific focus on manufacturing and supply chain processes. This would extend to (but not limited to):
* Gap Analysis
* Requirements Gathering
* End User Training
* Documentation of End User Procedure
Assist the ERP team with delivery of technical tasks, including (but not limited to):
* Data Migration
* Configurations
* Documentation and specification of configurations.
* Delivery of Queries and Dashboards
* Delivery of reports using SSRS
* BPMs and Functions
Tools
* Data Analytics (Grow, Epicor Data Discovery, Epicor Data Analytics)
* Docstar
* Epicor Financial Planning & Analysis (FP&A)
Work with the ERP team to ensure projects are delivered on time, in accordance with the agreed designs, within budget and to the required quality standard.
Continual ERP Improvement
The cloud ERP cycle is continual and will mean that Audiotonix will be constantly deploying new software versions and supporting tools. The role consequently demands the following:
* Continual learning, including significant self-learning, of the ERP modules and tool set.
* Assist with the testing, preparation, and rollout of upgrades.
* Continual progression in knowledge of technology and infrastructure required to underpin the evolving ERP solution.
Job Type: Full-time
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: ERP Support Analyst
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