Role Title: Salesforce Business Analyst
Reporting to: Head of Business Change
Location: Pro Carrier Ltd, Portcentric House, Thurrock Park Way, Tilbury, RM18 7HD
Working Hours: 09.00am – 17.30pm, Monday – Thursday, 08.30am – 17.00pm Friday
Job type: Permanent
About Pro Carrier:
The guiding principle of Pro Carrier is to allow our customers to find sending their goods to and from anywhere in the world as easy and streamlined as possible across a range of offerings and all modes of transport.
Formerly known as DG International, the company was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors.
Pro Carrier’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth.
Your new role
We are looking for a Salesforce Business Analyst to join a reputable and growing business in Tilbury, Essex.
This will be a broad role where you will get involved with both Administration & Analytics, and be actively involved across the entire development life cycle. Your role will involve working with the BC team and stakeholders across the business to gather the requirements, document, design and assist with the build of solutions in our Salesforce ecosystem.
Responsibilities:
1. Identify, gather, analyse and document business requirements and translate these into technical specifications or user stories using effective methods.
2. Effectively communicate specifications to all stakeholders including management, business users and developers.
3. Emphasis on testing and user impact and recognising its importance at the start of the project.
4. Updating User Stories in Jira.
5. Documenting/updating business processes.
6. Data mapping activities.
7. Writing and executing test plans.
8. Working with the PM to ensure all projects are on track for completion, highlighting risks and potential roadblocks.
9. Work closely with the administrators and support where needed.
Requirements:
1. At least 3 years’ experience in a business analyst role.
2. Extensive knowledge on Agile methodologies.
3. Ideally 2+ years’ experience with Salesforce Lightning (Service & Sales).
4. A good understanding of Salesforce configuration.
5. Salesforce Administrator Certification, desired but not essential.
6. Excellent interpersonal and communication skills - both verbal and written.
7. Able to multi-task; work to tight deadlines and able to cope under pressure.
8. Attention to detail and high level of accuracy.
9. Strong problem-solving ability/logical thinker.
10. Must be organised and able to prioritise duties and responsibilities.
11. A passion for change and a sense of real achievement based on delivery.
What you'll get in Return:
In return, you can expect to be given considerable responsibility for implementation and work closely with a small leadership team where your efforts and success will be noticed.
We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc), pay day treats (free lunch or breakfast on us!), company social events via our social committee, Employee of the month awards (a £500 bonus if you win!) plus many more!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Job Type: Full-time
Additional pay:
* Performance bonus
Benefits:
* Company events
* Enhanced maternity leave
* Enhanced paternity leave
* Gym membership
* On-site parking
* Referral programme
Schedule:
* Monday to Friday
Experience:
* Jira: 1 year (required)
* Salesforce: 1 year (required)
* Business analysis: 1 year (required)
* Agile: 1 year (required)
Work Location: In person
Reference ID: Salesforce BA
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