Overseeing the administration and support operations of the Surgery, ensuring staff achieve their primary responsibilities. Management of all Smartcard(s) related matters. Leading and managing annual Quality of Framework (QOF) targets. Liaising with Practice Business Manager to develop plan to maximise achievements. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. Effective time management (planning and organising). Ability to network and build relationships. Ability to implement and embed policy and procedure for the smooth running of the practice. Creating, updating Surgery policies and procedures to maintain KLOEs for CQC purposes and efficient running of the Surgery. Reviewing, developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation. Monitoring and handling of the Surgerys Generic Email account. Allocating incoming lab results to appropriate clinicians. Leading regular Team meetings. Creation, management and general housekeeping of all users accounts/profiles Windows/Emis/Docman, etc. Management of Patient General Directives and Patient Specific Directives (PGDs/PSDs) folder and ensure all signed by relevant clinicians and updated. On boarding of new staff, including HR checks, DBS checks and induction processes. Recruitment: Advertising and assisting Practice Business Manager with review/selection. Supporting Practice Business Manager with HR including staff appraisals, probation reviews, and disciplinary actions. Managing all aspects of non-clinical staff and nursing team annual leaves and absences ensuring adequate cover available at all times. Monitoring of Stock Control Audits. Monitoring of Weekly Cleaning Schedules. Monitoring and ensuring adherence of overall Health and Safety Regulations, Policies and Procedures. Overall ordering of clinical and non-clinical supplies including vaccines and dealing with any related returns. Dealing with local IT Service providers (MLCSU), including ordering of IT equipment. Overall Patient Complaints Management including liaising with Clinical Complaints Lead and Practice Business Manager to achieve satisfactory resolution. Carryout any additional tasks as directed by the Manager.