Role title: Business Support Supervisor (12 months maternity cover) Salary: £29,243 per year Hours: Monday to Friday 8.30am - 5pm Location: BCA Corby (Geddington Road B) Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want. Now, this is where you fit in… We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. Our Site Operations teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless. This is a management position within Fleet operations. Reporting to the Business Support Admin Manager, the Business support Supervisor will be directly responsible for all: Managing a team and their tasks. Monitoring Unknown Arrivals, vehicle sales, vehicle movements, vehicle claims & rejections, service histories, Audits, KPIs, Monthly Customer review presentations Your key responsibilities will be: Liaise with customers at senior and operational levels Ensure contractual obligations are met Manage, direct and lead the team Promote and lead the health, safety and welfare of all colleagues within the department Undertake daily audits to ensure sales are not missed Assist in managing SLAs and KPIs Liaise with the transport and sites for the delivery and collection of vehicles Develop and drive our ‘Customer First’ approach to communication, building excellent relationships at all levels Maintain open communication with the internal and external customers as required Create monthly customer packs to keep account managers up to date with performance Create, initiate and monitor new procedures so customer expectations can not only be met but also exceeded Assist in the implementation of the company’s strategy Create, maintain, audit and revise Standard Operating Procedures (SOPs) as required To be successful, you’ll bring some of the following experience with you: Proven experience in a similar role Able to demonstrate performance measurement and continuous improvement Ability to achieve KPI targets Proven management experience in a target driven environment Experience of dealing with day-to-day employee related matters Excellent interpersonal skills A good communicator Excellent time management skills and ability to work under pressure Ability to organise work effectively Good attention to detail Advanced user of Microsoft Office Word and Excel packages Ability to compile management reports Strong customer focus Self-managed and motivated We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Company Pension Scheme Private An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA. Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks, please assume you have been unsuccessful. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. INDHP