Job description
Housing Options Site Lead Permanent
Location: Multiple sites across our housing portfolio Responsible to: Housing Options Manager
Responsible for: Housing Options Officers
Annual leave: 33 days per annum including public holidays
Other Benefits: Interest free season ticket loan, free confidential telephone counselling service and a contributory pension scheme.
Salary: Grade E £30,
Hours: 35 hours per week Monday - Friday
The post holder will be required to be part of the on-call rota.
Work Location: London EC1Y 8SE
Job Purpose:
The post holder will be accountable for the day-to-day operational running of a specific Housing Options Service at their allocated Housing Site with occasional responsibilities across our Housing Portfolio. This includes the management and development of the Housing service at the allocated site and the Housing Options Officers. They will ensure their team provides quality information, advice and guidance, helping young people to build a future of their choosing on their journey to independence. They will be responsible for ensuring our housing team are well trained in line with continuous professional development, that safeguarding, and incidents are reviewed for lessons learnt and that the housing service operates in line with current legislation.
Job Context:
Our Housing service offers a temporary accommodation solution to young people experiencing homelessness across 3 housing projects in Hackney, Islington and Haringey with two moves on homes in North London. The accommodation projects are open 24/7 - days a year.
1. Duties and Responsibilities
Housing Management
1. To take the lead of the day-to-day operation of the site and ensure that the site is operating at a consistently high standard.
2. Ensure the Housing Options Officers are keeping Inform database up to date and that key work sessions are happening in line with KPIs and outcome star.
3. Produce comprehensive rotas that appropriately staff the service with a balance of colleague wellbeing and working time directive.
4. Oversee and ensure the implementation of the Quality Assessment Framework to best practice standards
5. To contribute and support the development and reviewing of housing policies, processes, and procedures to ensure the effective running of the housing
6. Deliver our Vision, Mission and Values through quarterly plans detailing specific objectives, activities and anticipated outcomes in line with our housing models.
7. Ensure that we are adhering to contract requirements with our partners/stakeholders.
8. To be responsible for incidents, safeguarding and complaint management and report in line with YLCAN London City and North policies and procedures, ensuring all incidents and complaints are investigated and sanctions are given when
9. To oversee the evictions and abandonments procedure and review in line with housing legislation and best practice.
10. To manage the YLCAN's Housing stock to a high standard and ensure that repairs are actioned in accordance with set targets and standards and take corrective action where repairs are not carried out or below standard
11. To ensure your teams are carrying out pre-void inspections, reporting void works and conducting risk assessments and move in criteria assessments.
12. Inspire the team and initiate a creative, innovative, and person-centred approach to working with young people that aligns with our commitment with creating a Phycological informed environment.
13. Ensure the team can offer advice and guidance to residents on their welfare
14. Ensure the team supports residents in sustaining their license
15. Ensure that all records and databases are kept up-to-date, and that information is input in a timely and accurate manner.
16. Ensure the smooth-running of the Housing Options workstream across all sites and effectively report serious incidents or concerns to the Housing Options Manager.
17. Collate and write housing management reports as specified by
18. Review case files of the residents and ensure they are receiving the help in line with policy and procedure.
19. To ensure that all relevant Core, CRF and CSS forms are completed and inputted digitally throughout the year, in line with central government regulations.
20. To ensure that all monthly quality checks are completed
21. Work collaboratively with your team to implement the Foyer accreditation and embed a Psychological Informed Environment.
22. To be responsible for the safety and security of the housing accommodation by reviewing policies, procedures and our partnership with our night team
23. Liaise with all statutory agencies in line with housing legislation
24. To ensure that the management of the service is responsive to the needs and demands of residents
25. Ensure that all accommodation projects are adhering to GDPR in line with the suite of policies.
26. Ensure that the Housing Options Officers are receiving monthly one to ones, annual performance reviews and the housing model is being followed
Regards,
Ravi Soni
Fulfilment Consultant
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Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.