You will have deep knowledge and experience of test engineering principles, tools and delivery methodologies, and work with other key stakeholders to make strategic decisions for customer services. Responsible for providing overall leadership and support to multiple Test Engineering teams across Digital Channels Working together with key stakeholders and technical decision makers to define strategic vision for products and services. Oversee, influence, support and coach a large number of diverse multi-disciplinary teams involved in building, testing, delivering and maintaining solutions. Drive continuous improvement, consistency, standards, and quality. Resolving testing technical blockers and promoting reuse and collaboration. Own test planning and risks, issues and dependencies (external and internal) in a complex environment. Promote Test Engineering engagement with continuous integration, delivery and deployment practices and guide teams toward continuous testing following more adaptive Agile delivery principles, methodology and tools. Collaborating with Product Owners, Engineers, and Architects on strategic vision and to design, build and maintain quality and testability of solutions. Ensure that usability, accessibility, security, stability and capacity are assured in the development of the services. Promote and enable adoption of the latest valuable trends, tools and best practices within Test Engineering and promote across the practice. Identify Test Engineering skills gaps and support capability growth, and actively contribute to the recruitment of talent into the organisation. Person specification When giving details in your CV you should highlight your experience in line with essential criteria below: Lead Criterion - Experience testing in complex enterprise voice domains, supporting new projects and maintenance of solutions including software & hardware. Excellent communicator who can coach, collaborate, influence, develop and lead multiple diverse teams. Influencing decision makers and key stakeholder to help support and define the strategic vision of solutions. Knowledge of a programming language (such as Java, JavaScript), technology, and general testing engineering frameworks and tools including voice applications testing tools such as Cyara, Empirix and Nectar CS. Ensures that both functional and non-functional needs are embedded in the development & testing of solutions. Ability to understand, review and implement the latest practices, principles, and processes, driving towards whole team quality. If you would like to learn more about the role, please contact Caicy.sandford1dwp.gov.uk. Benefits Alongside your salary of 72,664, Department for Work and Pensions contributes 21,050 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Salary Information Pay for this role is from 72,664 to 77,740. The maximum salary for the grade is 77,740, however a Digital Allowance of up to 10,000 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview. Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary. Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater. Things you need to know Selection process details Stage 1: Application Applications must include: 1. A completed Personal Details application form. 2. A curriculum vitae including education, professional qualifications and full employment history, giving details of key achievements in line with essential criteria listed in the Person Specification. When uploading your CV, do not include personal information or links to any webpages or profiles that identifies you. This means we can recruit based on your knowledge and skills, and not background, gender or ethnicity. Take out references to your name/title, age, sex, email address, postal address, telephone number or nationality/immigration status. When giving details of your redacted CV, you should therefore include details of the work and projects that you have been involved in, and your role therein. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. An initial sift may be conducted using the lead criterion stated above. Candidates who pass the initial sift will progress to a full sift. Important information Please attach your redacted CV as a separate additional document in either PDF or word format. If your CV contains any personal details your application may be withdrawn. Sift dates to be confirmed. Stage 2: Interview If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria. You will be asked to do a 10 minute presentation on a specific topic. Further details will be provided to candidates invited to interview. Interviews will take place from late February 2025. Interview dates to be confirmed. Further Information: Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .