Reports to:
Head of Operations
Responsibilities
Account Management/Operational Responsibilities:
1. Manage existing client accounts and develop relationships.
2. Manage large volume of email and phone enquiries daily.
3. Ensure complaints are handled in line with company procedures.
4. Prepare accurate quotes and schedules using bespoke system and Excel; ensure all project information is communicated to all team members.
5. Update client records ensuring current information is always available.
6. Demonstrate a strong understanding of the clients' needs and manage them through to delivery.
7. Obtain client feedback after each event and report to senior management.
8. Assist with management of external suppliers.
9. Work closely with the Operation Manager to link the Account Management and Scheduling teams to ensure both client and staff needs are met.
10. Ensure accreditation for events is complete.
11. Fleet management of company vehicles.
Recruitment Responsibilities:
1. Filter daily calls and emails from applicants to ensure the right candidates are guided towards the appropriate vacancies.
2. Support the Showforce recruiting manager in identifying new means of targeting suitable candidates.
3. Advertise job adverts for crew on various websites.
4. Filter applications and arrange people to book in for interviews.
5. Support with the onboarding process including checking all documents and right to work in the UK.
6. Manage the CRM database to ensure records are updated and accurate.
Salary: £22,000 to £25,000 Depending on experience.
Requirements:
1. Highly organised and able to multi-task.
2. Happy to travel around the UK and worldwide.
3. Strong attention to detail.
4. Able to adapt quickly to changes.
5. Ability to work flexible hours when required.
6. Self-motivated and outgoing.
7. Excellent knowledge of MS Office including Word and Excel.
8. Excellent communication skills.
9. Great team player.
10. Able to identify problems in process and resolve them in a timely manner.
11. Able to work under pressure.
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