Head of operations

Job Description

Head of Operations


Job Description:

As the Head of Operations, you will be responsible for overseeing and managing the operations of our Chorley, Banbury, Preston, and Grangemoor sites. Your primary focus will be to ensure efficient and effective operations while maintaining high standards of quality and safety. Additionally, you will be accountable for the Profit and Loss (P&L) of these sites, driving profitability through strategic planning and execution.

We are seeking a dynamic and experienced leader to guide our operations across a variety of sectors in which we operate. In this role, you will manage and optimise operational processes, enhance client satisfaction, and foster business growth. You will also lead and provide guidance to a team of managers, ensuring high performance and effective execution of strategic plans.

TVS is a growing and increasingly successful international organisation providing consulting services and large-scale outsourcing solutions to many blue-chip and high-profile organisations.


Main Duties and Responsibilities:

* Provide strong leadership to the operational teams at the operational sites, fostering a culture of collaboration, accountability, and continuous improvement.
* Develop and implement operational strategies to optimise productivity, streamline processes, and enhance overall efficiency.
* The
* role requires strategic planning, leadership, and hands-on management to drive business performance and growth
* Drive quality improvements within the operational functions
* Ensure compliance with company policies, industry regulations, and safety standards across all operations.
* Develop and execute cost-effective strategies to maximise revenue, minimise expenses, and achieve targeted profitability goals ultimately to deliver the set plan
* Collaborate with finance and senior management to work to set financial objectives and track key performance indicators (KPIs).
* Oversee day-to-day operations managers at all sites, including production, inventory management, logistics, and quality control.
* Ensure that production schedules are met efficiently while maintaining high standards of quality and safety.
* Implement best practices in manufacturing and supply chain management to optimise resource utilisation and minimise waste in processes.
* Build and maintain strong relationships with key customers, understanding their requirements and aligning operational strategies to meet their needs.
* Ensure that operational activities are aligned with customer satisfaction and service delivery goals.
* Proactively address customer concerns or issues, striving to exceed expectations and enhance customer satisfaction.
* Recruit, train, and develop a high-performing operational team, providing coaching, mentoring, and performance feedback as needed.
* Foster a culture of learning and development, empowering employees to enhance their skills and capabilities.
* Set performance goals and conduct performance reviews for the operations team.
* Drive a culture of continuous improvement across operational sites, encouraging employees to identify opportunities for innovation and efficiency enhancement.
* Lead and support initiatives such as Lean Six Sigma, Kaizen, or other improvement methodologies to drive operational excellence.


Knowledge, Skills, Qualifications and Experience:

* Proven experience in operations management, preferably in a manufacturing or supply chain environment.
* Strong financial acumen with previous P&L responsibility and experience in budgeting and financial analysis.
* Demonstrated leadership skills with the ability to motivate and inspire teams to achieve results.
* Excellent communication and interpersonal skills, with the ability to effectively interact with employees, customers, and senior management.
* Strategic thinker with a track record of developing and implementing successful operational strategies.
* Familiarity with continuous improvement methodologies such as Lean Six Sigma is a plus.
* Flexibility to travel between sites as needed.
* Willingness to work extended hours or weekends when necessary to meet operational requirements.
* Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
* Your package will include:Competitive Salary and pension scheme with life assurance
* 25 Days Holiday
* Employee Assistance Programme supporting wellness with immediate access to:
* GP consultation and second opinions
* Mental health support
* Financial and Legal support
* Wellbeing and healthy living support
* Subsidised canteen
* Employee referral scheme with financial reward
* Pass scheme (£100 to undertake training of your choice)
* Professional Membership and Study Sponsorship

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative, and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.