Hybrid working, with a choice of office locations (Edinburgh Park or Gateshead)
* Working Hours: 24/7 shift pattern - 12 hour shifts, 4 on / 4 off
* Extensive learning and development opportunities on offer
The Company:
Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 12 strategically located data centres and a dedicated team of over 330 professionals, we support 1000+ clients services across the UK with cloud, connectivity, and compute services.
The Role:
In this role you will monitor alerts and manage incident cases, ensuring swift action and resolution. You will be the first point of contact for our clients, ensuring their services issues are addressed smoothly and efficiently. Your role is to deliver an effortless experience for our clients—owning cases, providing timely updates and ensuring our clients feel supported every step of the way by focusing on communication, problem-solving, and collaboration. You will be provided with full training in a supportive environment and an opportunity to develop your skills in incident management and service excellence.
What You’ll Do:
* Monitoring system alerts and ensuring prompt response to potential issues.
* Managing incident cases, ensuring swift resolution and clear communication with clients.
* Providing a professional, friendly, and efficient service to clients via phone and our service...