Job summary Chemotherapy Treatment Booking Coordinator The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Oncology department in Weston. As the team deal with a wide range of enquires the Chemotherapy Booking Coordinator role will often link in with the other admin teams which include the clerical officers, clinic coordinators, medical secretaries, nurse specialist support team and MDT coordinators. The Chemotherapy Booking Coordinator team are office based managing the chemotherapy scheduling, booking in and discharging patients having treatment on the day. The team arrange treatment schedules for patient undergoing Cancer treatments and liaise with them over the phone and post. Time management and workload priority is essential to the role. If you are enthusiastic and have a passion for accuracy and attention to detail, enjoy working in a busy team, can trouble shoot problems and find solutions, have excellent communication skills and a drive to provide excellent customer service we would like to hear from you. Previous applicants need not apply. When we have a sufficient number of applicants, this advert will close Main duties of the job Communication: To liaise with and act as a point of contact for queries from clinical and non-clinical staff. Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate. Patient Care: To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner. Organising and Planning: To monitor, manage and validate active and backlog waiting list data To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders Implement the policy and investigate patients who do not attend (DNA) their appointment Information Resources: To process inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required. To record, maintain and update admission information on the Trust's Patient Administration System (PAS). To register patients onto waiting lists and generate all associated paper work in adherence with the PAP and Trust Inpatient Booking Procedures To book patient appointments in line with the PAP and arrange appointment related services as and when required (E.g. transport and interpreting services) About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Date posted 06 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa pro rata Contract Permanent Working pattern Part-time Reference number 387-SPS3684-TJ Job locations Weston Genreal Hospital Grange Road Weston Super mare BS23 4TQ Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Person Specification Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience Aptitudes Essential Supportive Respectful Innovative Collaborative Knowledge and Experience Essential Clerical / administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person Desirable Experience of using a Patient Administration System Previous NHS experience ideally in a cancer setting Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail Desirable Working knowledge of admission policies and procedures Person Specification Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience Aptitudes Essential Supportive Respectful Innovative Collaborative Knowledge and Experience Essential Clerical / administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person Desirable Experience of using a Patient Administration System Previous NHS experience ideally in a cancer setting Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail Desirable Working knowledge of admission policies and procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Weston Genreal Hospital Grange Road Weston Super mare BS23 4TQ Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)