Senior IT Support Engineer - Bristol - £40,000 - £50,000 bonus private healthcare This is an excellent opportunity for a Senior IT Support Engineer to join a growing software house in central Bristol to ensure the availability and reliability of the companies internal services. It is a hands-on role with line management responsibility for one IT Support Technician, and would suit someone currently in a Desktop Support / IT Manager / Infrastructure Engineer role, who has prior management / mentoring experience. The role will be mainly office based, so it would need to be someone local to Bristol - a driving license would also be required as they have a second, smaller office in Gloucestershire (travel there would be infrequent - once every week or two). The ideal candidate would tick the following boxes: Experience in an internal support / IT Manager role for an SME Hands-on experience providing Office365 support Networking (firewalls, switches etc.) knowledge Familiar with Windows Server 2022 Experience of vendor management / contract negotiations etc. Mentoring or management experience Microsoft certifications A driving license and happy to be office based This will be a varied role and responsibilities will include the following: Providing technical support (up to 3rd line) & managing tickets Vendor management & sourcing equipment Endpoint security Disaster recovery Onboarding/offboarding Line management of a Support Technician Some of the benefits that come with the Senior IT Support Engineer role will include: Annual bonus Life insurance Private Medical 26 days holiday (plus banks) rising to 29, plus holiday trading