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Senior Complaints Officer, Ashton-under-Lyne
Client:
Location:
Ashton-under-Lyne, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
53c80acbc3b2
Job Views:
4
Posted:
21.03.2025
Expiry Date:
05.05.2025
Job Description:
Contract Type: Permanent
Base Location: Tameside One, Market Place, Ashton-Under-Lyne, OL6 6BH
Assessment Date: Thursday, 3rd April 2025
The Role
As a holder of Customer Service Excellence standard, we are looking to invest in improving the customer journey and experience across the services that the Council delivers. We are looking for applicants who have a passion for customer service, helping resolve customers’ issues and who are interested in developing their career within a fast moving and interesting environment.
A new opportunity has arisen in the Complaints Team, which forms part of the Executive Support Service, for an enthusiastic and motivated individual to take on the role of Senior Complaints Officer. The main objectives of the post are to promote and support the processing of complaints from our residents and customers, and to support the development of the complaints function across the council, in line with local and national procedures and guidelines.
About You
It is essential that the successful candidate possesses excellent communication and organisational skills, is proficient in the use of Information Technology, and has a desire to be part of a service that puts the customer at the heart of service delivery and process improvement.
The successful candidate will also need to possess the following:
* Excellent written, communication, negotiation and interpersonal skills
* Good analytical and problem-solving skills
* Commitment to the development of the service
* Knowledge and experience of working with complaints and using and interpreting data for process improvement
* Experience and knowledge of the Local Government and Social Care Ombudsman
* Ability to understand and interpret national guidance
* Ability to produce written reports, and to present statistical data in a variety of formats
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.
We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification.
Unfortunately, at this time we are not able to offer sponsorship.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Our rewards and benefits package can be viewed here.
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