Interview date: To be confirmed after shortlisting.
Rolling advert: We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.
If you are passionate about making a real difference to people's lives and looking to start your career in the care industry, this is the perfect opportunity for you. We believe in nurturing talent from within, offering extensive training, progression, and diploma opportunities available.
Main duties of the job
Wiltshire Support at Home offers short-term service for hospital discharges and individuals needing support at home, as part of a rapid response. Their crucial role includes preventing, reducing, and delaying the necessity for long-term care. The service aids those recently discharged from the hospital or under the care of the Rapid Response Service, providing short to mid-term homecare support to promote independence.
We are seeking individuals with a genuine passion for helping others who are available on a rota basis between 7am to 10pm, 365 days a year. Showcase your caring and friendly attitude. Embrace teamwork while thriving independently and be part of our vision to work with people in the community to live the best life they can!
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.
We are firmly committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Job responsibilities
Under the guidance and supervision of the Senior Support Worker (and from time to time other members of the service management team), your role will be to support the customers with personal care, food preparation, and daily living activities. Specific duties and responsibilities include:
* Work with customers to support them manage and maintain their daily living skills, including washing, dressing, meal preparation, and personal care.
* Safeguard the health, safety, and wellbeing of customers as well as colleagues.
* Take part in staff development programmes, assuming responsibility for own professional development, i.e., undertake all mandatory training relevant to the service and part of the training pathway for the role, e.g., Care Certificate.
* Assist customers with the use of mobility aids and assistive equipment where required.
* Assist customers with moving and positioning, adhering to health & safety requirements as well as organisational policy and procedures.
* Contribute to daily communications, accurate record keeping, recording actions, interventions, and incidents in customers' records.
* Participate in regular team meetings and customer review meetings.
* Ensure compliance with the Data Protection Act and maintain customer confidentiality and security of information at all times.
* Communicate effectively with the immediate team and other health and social care professionals as appropriate.
* Participate in own supervisions, appraisals, and objective setting.
* Assist the team with general duties if required, e.g., office filing, answering telephone calls, etc.
* Work as part of the team, offering a flexible approach to staff rostering.
* Abide by the principles and practice set out in the staff handbook.
* To work shifts to meet the needs of the service including early morning, evenings, weekends, and bank holidays. An unsocial hours payment for unsocial hours working will be paid where appropriate.
* To undertake travel across the Wiltshire area to carry out customer visits.
Person Specification
Qualifications
* Care Certificate or equivalent skills and experience with willingness to undertake the required training.
* General level of education to GCSE A*-C or equivalent skills and experience.
* Empathy with the elderly and/or people with a disability and an understanding of their needs.
* Ability to work alone and as part of a team.
* Ability to prioritise and organise own workload.
* A pleasant and helpful manner.
* Effective communication both written and oral.
* Previous experience of providing care and support to the elderly and/or people with a learning disability.
* Basic knowledge of safeguarding.
* Basic knowledge of regulations relevant to community care.
Experience
* Experience which demonstrates ability to undertake the role.
* An understanding of relevant procedures and working practices.
* Awareness and understanding of the client group.
* Training and knowledge in a range of procedures and medical equipment to support clients.
* Basic knowledge of Wiltshire Council professional groups and external agencies, relevant to the role.
* Sensitivity and empathy to build trusting and supportive relationships with clients and families.
* Care skills and basic knowledge of mobility, nutrition, and financial issues in order to provide practical, emotional support to clients and families.
* Ability to follow routines, carry out set care plans, record and monitor changes in client condition.
* Basic literacy and numeracy.
* Ability to communicate one to one and in small groups with relevant client group.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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