Job summary Community Gateway Administration Supervisor Band 3 37.5 hours - Permanent Across Tameside and Glossop we have worked towards integrating our services through the Care Together programme. The establishment of a community Health and Social Care Single Point of Contact is a key component of this programme. We are currently looking for an enthusiastic individual to join the Community Administration Gateway Service. The Gateway provides administration support to the District Nursing Neighbourhood teams, the Integrated Urgent Care Team and the Adult Social Care Neighbourhood teams throughout Tameside and Glossop. The Gateway creates a more streamlined and efficient service which improves service quality, provides a consistent response to all referrers and reduces the need for multiple assessments across community teams. The integrated service also ensures that new and existing users of our services have access to urgent and non-urgent offers that enable people to remain in the community or to return home as soon as possible from necessary hospital admissions. This role will be responsible for Community Gateway staff management and development. They will also be the first point of contact for service users making an initial enquiry in to the Community Gateway regarding health and/or social care matters. Main duties of the job To have line management responsibility for Gateway Officers.To support the Gateway Officers in ensuring all operational processes are adhered to in accordance with Gateway policies, agreed algorithms and standard operating procedures.To provide advice, guidance and support to the Gateway Officers on day to day issues that may arise within the service. Provide day to day coordination of staff including allocation of work.To deal directly with routine queries as a "first point of contact" for members of the public and agencies within community health and social care.To provide appropriate information and advice to members of the public and other agencies in order to help resolve their queries.To receive queries through email, referral systems and by phone.To be able to determine where a situation may need emergency, urgent or non-urgent intervention, and to refer this on to the relevant team as appropriate.To complete any necessary information or documentation on EMIS and/or Liquid Logic to allow for referrals to be made.Based on set eligibility criteria and using agreed algorithms, decide whether a referral should be forwarded to Social Care or Health services, or another appropriate agency.Undertake booking of new, follow up and cancellation of treatment room appointments via EMIS PAS system.To have knowledge of and be able to train staff in the systems and processes that are relevant to the job role. About us Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate: Safety Care Respect Communication Learning We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ& Disabled people. Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per Annum Contract Permanent Working pattern Full-time Reference number 245-ADM3CHA-01-25 Job locations Crickets Lane Clinic Crickets Lane Ashton Under Lyne OL6 6NG Job description Job responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. Job description Job responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. Person Specification Qualifications Essential English and Maths, GCSE, CSE, level 2 or A-C or above IT Skills in Microsoft, Word and Excel NVQ Qualification Level 2 or 3 in Business & Administration/Customer Care/Team Leading or equivalent Desirable Car Driver/ ability to travel. Knowledge Essential Knowledge of Patient Administration Systems (PAS) i.e.EMIS/IAS Knowledge of the Microsoft Packages General Office duties Experience Essential Have knowledge of a range of administration procedures Reception duties - answering the phone Customer Service skills Previous experience working with the general public Previous Line Management/Supervisory experience Mentoring experience Desirable Previous experience of dealing with people with a range of disabilities and vulnerable people within the community Skills & Abilities Essential Typing/IT skills Ability to deal sensitively and compassionately with a range of people Excellent telephony skills Flexibility to cope with changing needs of the job Eager to learn new skills Good communication skills Good organisational skills Ability to work alone and make judgements Person Specification Qualifications Essential English and Maths, GCSE, CSE, level 2 or A-C or above IT Skills in Microsoft, Word and Excel NVQ Qualification Level 2 or 3 in Business & Administration/Customer Care/Team Leading or equivalent Desirable Car Driver/ ability to travel. Knowledge Essential Knowledge of Patient Administration Systems (PAS) i.e.EMIS/IAS Knowledge of the Microsoft Packages General Office duties Experience Essential Have knowledge of a range of administration procedures Reception duties - answering the phone Customer Service skills Previous experience working with the general public Previous Line Management/Supervisory experience Mentoring experience Desirable Previous experience of dealing with people with a range of disabilities and vulnerable people within the community Skills & Abilities Essential Typing/IT skills Ability to deal sensitively and compassionately with a range of people Excellent telephony skills Flexibility to cope with changing needs of the job Eager to learn new skills Good communication skills Good organisational skills Ability to work alone and make judgements Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Tameside and Glossop Integrated Care NHS Foundation Trust Address Crickets Lane Clinic Crickets Lane Ashton Under Lyne OL6 6NG Employer's website https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)