What’s Great About This Role? Person Centred Approach – Focus on supporting customers rather than chasing arrears. Meaningful Impact – Help people sustain their tenancies and avoid financial difficulties. Leadership & Development – Lead and develop a dedicated team of Customer Account Managers. Collaboration – Work with internal teams and external partners like Housing Benefit, DWP, and Social Services. Flexible & Agile Working – Enjoy a dynamic, forward thinking work environment. Where Does This Role Fit In? This role sits within Housing Services, reporting to the Head of Customer Accounts & Advice You’ll be responsible for managing a team of Neighbourhood Income Officers across Linc and the Supported Housing Customer Account Managers in Pobl who provide a single point of contact for customers, helping them stay on top of their rent and preventing financial challenges before they arise. In addition, you will manage two Customer Account Managers in Pobl responsible for Former Customers & lead on collection of former tenant arrears in Pobl & Linc Your role will be to ensure that Pobl & Linc’s income management service is proactive, customer-focused, and data driven- helping those most at risk of financial difficulties and ensuring rent accounts are managed effectively. We’re excited to offer this 12 month opportunity as a secondment only open to existing Pobl or Linc colleagues - the right candidate will be joining us at an exciting time with circa 1,000 new properties being handed over across the whole general needs stock, our localities pilots take shape, a new single occupancy contracts are implemented, we move along our journey to a single Dynamics system as well as aligning and refining our ways of working. What Skills and Experience do you need? ✔ Experience in Leadership & Team Management – You know how to motivate and support a team. ✔ Knowledge of Income Management & Welfare Benefits – You understand the financial challenges customers face. ✔ Strong Communication & Relationship-Building Skills – You can engage customers, teams, and external partners effectively. ✔ Problem Solving & Decision-Making Abilities – You can analyse information, find solutions, and make informed decisions. ✔ Commitment to Inclusivity & Customer Support – You’re passionate about making services accessible and supportive for all. ✔ IT & Organisational Skills – You can manage budgets, use data insights, and oversee efficient processes. What are the pay and benefits? The salary for this role is £48,778 and is 37 hours per week. Full time and a permanent position Flexible working with base location at Cardiff This can be offered as a secondment and we advise for all colleagues to liaise with their manager prior to applying. A basic DBS is required for the role A valid driving licence and access to a car for home visits 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service All other internal benefits What’s FREDIE? At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now. How do you apply? If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focused cover letter sharing your motivation, skills and experience for the role along with a few contact details so that we can get back in touch with you. Interviews will take place week commencing 3rd March in our Cardiff office If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talentpoblgroup.co.uk or 0300 3735262 If you would like an informal chat about the role in more detail please reach out to the hiring manager colin.greerpoblgroup.co.uk