[TPUK] Jnr MI Developer (Entry Level) Location: Home based Department: WFM and MI Reports to: Director of Business Insights Contract: Permanent Closing date: (TBC) Job Overview The role of the Jnr MI & Data Developer is to provide support to our Lead Developers with data, reporting and insight that supports both the creation of robust resource plans and effective performance management within the Operation. This support to the operational team will largely be driven through the production of bespoke data, insight and analysis. This insight, delivered to senior stakeholders, will be used to improve forecasting, eliminate process inefficiencies and maximise the output and success of the planning and operational teams. The support to our call centres and operations is through daily and weekly reporting at a client/site level on operational performance including; * Call queue performance * Staffing and adherence performance * Shrinkage and absence analysis * Early Life and Glide Path performance * Agent KPIs and insight, such as AHT, Resolve Rate, Transfer Rate, NPS, Quality Measures, and all other measures bespoke to the client requirements. This is a key role in being able to highlight areas of opportunity within the performance of the team as a whole by providing agreed KPI’s in a timely manner with supporting commentary and insight. Key Stakeholders: * Operational Team * Workforce Planning * Best Practice * Transformation Team * Support Function Leads * Clients Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) * Deliver insight on current and historic performance * Deliver insight on planning effectiveness and performance efficiency * Maintain and develop our internal reports, databases and data structures to ensure they are fit for purpose * Maintain and develop our internal planning tools in excel and other formats * Deliver new reporting through PowerBI as part of TPs global strategy * Working closely with the operational teams to ensure that the plans are well defined, clearly communicated and executed well * Conduct ad-hoc analysis on performance variance, and improvements to planned forecasts or schedules * Develop and improve the presentation, relevance and effectiveness of agreed operational KPI’s * Provide analytical support for WFM, Best Practice and Operations * Administration keeping all system information accurately updated * Ensure presentations are fit for purpose and the audience * Manage the collation of effectiveness measures across Planning and Service Delivery * Steer as part of the wider team our direction and priorities Main Job Requirements and Required Skills Understanding of SQL / MSQL query building and data management. Strong excel skills including VBA preferable. Business Objects, Azure, PowerBI experience or similar desirable Strong analytical and data mining skills..