Customer Support Advisor - (Shifts)
Redruth, Cornwall
£22,962 + £2500 shift allowance per annum + £1,000 night allowance
38.6 hours per week within a shift basis of 11 working hours between 7pm - 10.00am
Mondays to Sundays inclusive with one unpaid lunch hour per day. The shift pattern is based on
2 days, 2 nights and then 4 days off.
Must have lived here for 5 years on longer - security checks
Benefits:
* Annual bonus based on company and individual performance.
* Pension matched up 7.5%.
* 25 holiday days per year, plus bank holidays.
* Onsite Gym at the Redhill offices.
* Free Parking.
A great opportunity for a Graduate or a person with a telecoms background to work as part of this friendly team, providing support on product, service and billing enquiries.
Responsibilities of the Customer Support Advisor:
1. To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA’s are met specifically in regard to response and resolution times Ensure each call/email is logged and that Databases are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers ...