Escalator Service LeaderLocation: DurhamSalary: up to £53,000 per annumAre you an experienced Escalator Service Leader or Escalator Engineer with a hunger for a new challenge? If so we may have the role for you.....This is an exciting opportunity to play a key role in managing field operations and ensuring high-quality service delivery.
Overview of the Escalator Service Leader Role:As the Escalator Service Leader, you will be the primary point of contact for customers within your area and will oversee field operations within the region. You will manage resources, optimise team performance, and ensure customer satisfaction, all while meeting business targets for the branch. You will be accountable for safety, quality, customer communication, and cost management, with a focus on team development and operational efficiency.
Key Responsibilities of the successful Escalator Service Leader :
1. Optimise staffing of service engineers and technicians, including route planning, workload distribution, and skill matching.
2. Manage the maintenance portfolio, from service contract acceptance to collection of bad debts, while ensuring customer satisfaction.
3. Deliver on repair sales targets as set by the Regional Director.
4. Lead and support engineers and technicians, enhancing customer satisfaction, work quality, and operational efficiency.
5. Address customer compla...