Change Connect are looking for an experienced Avaya Telephony Engineer to join our expanding team at our Colchester office. This is an in-house and on-the-road role. The primary role of an Avaya Services Engineer is to provide an initial response to tickets logged across the Managed Services voice portfolio, which includes areas such as:
* Avaya IP Office
In technological areas such as:
* VoIP
* SIP
* Call recording
The core deliverables are to provide a response and triage or complete the actions required in the following ticket categories as a minimum:
* Remote incidents
* Change
* Tasks
There is also a requirement to work closely across the entire Managed Services team, providing a technical support function to other engineers, teams, and both internal/external customers.
What will you do?
* Deliver a high standard of support to both internal and external customers.
* Work as part of a team to achieve SLA’s on initial and fix response.
* Quick and accurate assessment of technical issues with a view to escalate if required.
* Completion of tasks or activities with attention to detail/outcome.
What are we looking for?
* Established knowledge of VoIP systems/telephony.
* Established knowledge of networking concepts.
* Awareness of compute technologies/infrastructure.
* Awareness of virtualization technologies.
* Time spent on a technical desk would be advantageous.
* Experience in working in the telecommunications industry.
* Structured cabling experience (cat5, cat6, cat6a, and cat7) is an advantage but not essential.
We offer competitive compensation packages and benefits including:
* Company Pension
* Paid holiday entitlement
* Company Vehicle
* Gym membership
* On-site parking
If you are a highly motivated individual with a passion for networking and problem-solving, we would love to hear from you. Apply now to join our team of skilled Network Engineers!
Job Types: Full-time, Part-time, Permanent
Pay: From £25,000.00 per year
Additional pay:
* Commission pay
Schedule:
* 8 hour shift
* No weekends
Work Location: On the road
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