Summary
As an Apprentice Business Administrator, you will join our high-performing team which will see you building new skills while applying your knowledge to real-world live projects. There will be plenty of opportunities to explore your potential, and you’ll enjoy full support from your line manager.
Wage
£14,730 a year
Earn extra with Overtime pay.
Training course
Business administrator (level 3)
Hours
Your normal working hours are 37.5 hours per week Monday to Friday. Inclusive of a lunch break directed by your manager. Hours may vary depending on customer and team requirements.
37 hours 30 minutes a week
Possible start date
Monday 1 September
Duration
2 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Managing the Forward (Order Fulfilment) & Reverse Logistics (Warranty credit & Repair Returns) processes.
* Liaising with internal teams, suppliers, and customers to ensure smooth and efficient logistics operations.
* Tracking and documenting all logistics activities, including the status of product returns.
* Coordinating maintenance scheduling and assigning internal work orders.
* Maintain accurate records of maintenance activities, work performed, parts used, and costs incurred.
* Analysis and reporting on Forward & Reverse Logistics data to identify improvement opportunities.
* Implement and maintain Forward & Reverse Logistics Policies and Procedures to ensure compliance with company standards and regulations.
* Cross-functional team collaboration to reduce Complaints and improving Customer Satisfaction.
* Sourcing and procuring spare parts and equipment for the maintenance team.
* Full adherence to organisational policies and procedures.
* Demonstrate knowledge of Import and Export procedures into and from the UK.
Where you’ll work
Units 1,3&4
Works Road
Letchworth
SG6 1FF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MBKB LTD
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
You will enrol on a level 3 Business Administration qualification with our training provider MBKB.
This will be done remotely whilst working in your role.
Requirements
Essential qualifications
GCSE in:
* English (grade Level 5)
* Maths (grade Level 5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills
* Analytical skills
* Team working
* Initiative
Other requirements
This exciting opportunity is site based so traveling to and from Letchworth is essential.