At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts.
As the 1st Line IT Service Desk Analyst, you'll be the first point of contact for all IT support, playing a crucial role in diagnosing and resolving technical issues quickly and efficiently. This position offers a unique blend of technical expertise and exceptional service skills, ensuring our systems are optimized and our team remains productive.
Key Responsibilities:
1. IT Support: Provide first-level technical support to end-users via phone, email, or in person, diagnosing and resolving hardware and software issues swiftly.
2. User Account Management: Manage user account setups, password resets, and access permissions in compliance with security protocols.
3. Software and Hardware Support: Handle the installation, configuration, and maintenance of software applications and hardware devices, ensuring systems are up-to-date and secure.
4. Documentation and Training: Keep accurate records of IT assets and procedures, assist in developing user guides, and provide training to end-users.
5. Escalation and Collaboration: Escalate complex issues to 2nd Line support and collaborate with IT team members to enhance service delivery.
The Candidate:
6. Demonstrated hands-on experience in IT support, preferably in a 1st Line IT Service Desk Analyst role.
7. Familiarity with the ITIL framework and IT service management principles.
8. Strong problem-solving and advanced troubleshooting skills.
9. Exceptional interpersonal and customer service skills.
10. Ability to manage priorities and perform efficiently under pressure.
11. A Bachelor's degree in Information Technology, Computer Science, or related field is preferred but not essential.
If you're passionate about IT support and thrive in a fast-paced, collaborative atmosphere, we'd love to hear from you. Apply now to be part of our mission in delivering exceptional service and support to our team.