M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry.
M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.
With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.
The Job
For our branch M-Cube UK we are looking for a Pre-Sales and Solution Design Manager. The Pre-Sales and Solution Design Manager contributes to the Product Definition Strategy and supports the sales teams at a technical level. This position requires a solutions-driven individual with strong technical expertise and the ability to collaborate across teams and external partners.
Main responsibilities
* Consult with clients, current and potential, to help define their requirements
* Manage and coordinate design phases to meet customer needs.
* Coordinate and activate resources as needed to achieve project goals.
* Engage and coordinate with internal teams, including Software Development (for integrations), Delivery (to validate reliability and after-sales management), and Content Production (for cost analysis).
* Collaborate with the Sales team on proposals and pitches, ensuring solutions are cost-effective, appropriately designed, and aligned with customer requirements.
* Follow Product Guidelines and stay aligned with market trends, competitors, and internal strategies.
* Coordinate and maintain relationships between M-Cube and various stakeholders.
* Design, test and implement new solutions.
* Provide remote and onsite support for installations.
* Produce technical documentation and manuals.
Essential Skills
* At least 5 years of experience working for an AV System Integrator.
* Expertise in digital and interactive Audio/Video Hardware and Software
* Infrastructure Knowledge
* Basics of networking (LAN/WAN, VPNs, firewalls).
* Fundamental Understanding of Mechanical and Electrical engineering
* Small Scale Audio Design and Commissioning
* Proficiency in creating technical proposals, diagrams, and presentations.
* Strong problem-solving skills to address customer complaints and implement effective resolutions.
Desirable Skills
* Client communication skills, acting as the primary point of contact and representing the company professionally in meetings.
* Ability to coordinate and maintain relationships with clients, stakeholders, and internal teams
* Experience with some or all of the following: Audtocad, Visio (or similar), Excel (to a moderate level), Solidworks
* Proficiency in creating technical proposals, diagrams, and presentations.
* Experience coordinating design and development across multiple disciplines.
Our offer
* A salary in line with experience and market conditions
* Opportunity to work with a talented and passionate team
* A position in an international company with an innovative and dynamicenvironment
* Company hybrid working policy
Worksite
Central London